Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Worthington Direct provides specialty furniture products for school, church, daycare or office. Our goal is to make your purchasing job easier by giving you direct access to competitive prices on all types of commercial and educational furniture products. From understanding the importance of classroom furniture in education to uncovering the latest trends in office design, we have your entire school campus or office building covered.Order online anytime, but we welcome and encourage you to contact us during business hours with any questions or for volume quotes. We freely offer our consultation via phone, chat or email so that you can focus your budget on furnishing your learning space and not on costly space planners. You may not purchase educational or business furniture often, but we have over 29 years experience and are here to help you make the best investment possible for your school, office or organization.First-class customer service is the reason why schools and organizations across the USA return time and time again to buy furniture from Worthington Direct. Our customer service team will expertly handle any unlikely issues that arise due to fulfillment errors, damages, shortages or defects. Talk, chat or email directly with a person during business hours. No phone attendants or chat bots— just reliable, human to human customer service.
Worthington Direct (worthingtondirect.com) has 380 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 286 reviews with 5 stars · Clear filters
The representative was very helpful and very communicative. I was impressed that they replaced my defective chair so quickly! I appreciate their attention! I’m a satisfied customer! Thank you
By Jason M.
Response from Worthington Direct· May 19, 2025
This is wonderful to hear! Thank you for trusting us with your furniture purchase!
Easy to order. Easy to chat with customer service to answer my questions.
By Lisa B.
Easy to manage ordering online!
By Karen M.
Response from Worthington Direct· May 14, 2025
We're always working to make our furniture shopping experience as easy as possible for our busy educators. Thank you for the feedback!
Alisa was amazing to work with. She was professional and familiar with the product.
By Kelllee S.
Response from Worthington Direct· May 8, 2025
Wonderful to hear you had a great experience. Thank you for your business!
Sharon was fast in her reply and helful
By Matt K.
Response from Worthington Direct· May 8, 2025
Thank you so much and we appreciate your business!
They went out of the way to help get a replacement part to a chair after it was damaged during a vandalism event. They even contacted the manufacturer on our behalf. Customer service was responsive and friendly. Very impressed!
By Consumer N.
Response from Worthington Direct· May 5, 2025
Glad to help during your unfortunate event. Thank you for the kind review!
One of our seats ripped at the seam. It's been used a lot and we've had it 4 years and I didn't even think about the fact it could be covered under warranty. I reached out to Worthington Direct and received a reply in minutes. In a day the replacement chair is on it's way. Easiest customer experience ever!
By Anne
Response from Worthington Direct· Apr 30, 2025
We're so happy to help, thank you for your business!
We had a great experience start to finish with our furniture order. The process was easy and items arrived quickly. They quickly addressed an error with the order and made it right!
By Dr. S.
Response from Worthington Direct· Apr 25, 2025
Thank you so much for your business and for your kind review!
