Excellent
Excellent Products and service every single time!
By Renee M.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Worthington Direct provides specialty furniture products for school, church, daycare or office. Our goal is to make your purchasing job easier by giving you direct access to competitive prices on all types of commercial and educational furniture products. From understanding the importance of classroom furniture in education to uncovering the latest trends in office design, we have your entire school campus or office building covered.Order online anytime, but we welcome and encourage you to contact us during business hours with any questions or for volume quotes. We freely offer our consultation via phone, chat or email so that you can focus your budget on furnishing your learning space and not on costly space planners. You may not purchase educational or business furniture often, but we have over 29 years experience and are here to help you make the best investment possible for your school, office or organization.First-class customer service is the reason why schools and organizations across the USA return time and time again to buy furniture from Worthington Direct. Our customer service team will expertly handle any unlikely issues that arise due to fulfillment errors, damages, shortages or defects. Talk, chat or email directly with a person during business hours. No phone attendants or chat bots— just reliable, human to human customer service.
Worthington Direct (worthingtondirect.com) has 380 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 286 reviews with 5 stars · Clear filters
Excellent Products and service every single time!
By Renee M.
Aiden was so great to work with. Super helpful and responsive!
By Amanda W.
Alisa has gone above and beyond for our needs. She was patient, attentive and listened to exactly what we needed to get set-up for our school year. Not only did I have tons of questions that she answered with patience, she also made recommendations for best practices. All of our items arrived in perfect condition, and we couldn’t be more satisfied with the entire experience. Do & Be Arts Academy of Excellence appreciates the effort, coordination, and attention to detail that went into making this happen.
By A. C.
Response from Worthington Direct· Jun 9, 2025
We love the pun! And we really love hearing about your experience. Thank you so much for your review and your business!
Easy process, merchandise arrived quickly and in good condition.
By Debra N.
Response from Worthington Direct· Jun 4, 2025
Excellent to hear, thank you so much!
Easy Navigation!
By Jennifer A.
Response from Worthington Direct· May 30, 2025
Outstanding to hear, thank you!
Customer service was outstanding. I had an issue with a table leg and the representative, Jumie, took care to get a replacement quickly. Delivery was extremely speedy. I highly recommend this company.
By Janet M.
Response from Worthington Direct· May 28, 2025
Thank you for your business and your recommendation!
We had our original order in 2022 and needed assistance with warranty work. I reached out and provided very minimal information, but they were able to find everything I needed - even several years later! My claim was also resolved within 24 hours! Excellent communication!
By Liz
Response from Worthington Direct· May 22, 2025
Thank you for your kind review and your continued business!
I've had two back to back wonderful experiences with your team members. The first was when I submitted my original order and thankfullly had included "3rd grade" in my PO#. Your team member noticed I had ordered 18" chairs, but knew that 16" were the standard size height for 3rd graders, so she reached out to me and confirmed my chair height. She saved me, I needed the 16" not the 18"! (That was Sharon Jefferson). We then received our order and one of our desks arrived damaged. I reached back out to Sharon and she quickly put me in touch with customer service to file my claim. Jumie Olaibi quickly worked me into the claim process, got what she needed from us, and has a replacement desk on it's way. These two team members are wonderful!
By Natalie S.
Response from Worthington Direct· May 21, 2025
We are so grateful for your kind review and are thankful everyday to have such a great team of furniture experts!