Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Worthington Direct provides specialty furniture products for school, church, daycare or office. Our goal is to make your purchasing job easier by giving you direct access to competitive prices on all types of commercial and educational furniture products. From understanding the importance of classroom furniture in education to uncovering the latest trends in office design, we have your entire school campus or office building covered.Order online anytime, but we welcome and encourage you to contact us during business hours with any questions or for volume quotes. We freely offer our consultation via phone, chat or email so that you can focus your budget on furnishing your learning space and not on costly space planners. You may not purchase educational or business furniture often, but we have over 29 years experience and are here to help you make the best investment possible for your school, office or organization.First-class customer service is the reason why schools and organizations across the USA return time and time again to buy furniture from Worthington Direct. Our customer service team will expertly handle any unlikely issues that arise due to fulfillment errors, damages, shortages or defects. Talk, chat or email directly with a person during business hours. No phone attendants or chat bots— just reliable, human to human customer service.
Worthington Direct (worthingtondirect.com) has 380 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 286 reviews with 5 stars · Clear filters
William Minor was very patient, helpful and made our purchase go very smoothly. The delivery was fast and easy. We had an issue with our order (our fault), I called with panic, and Mr. Minor was understanding and was helpful with troubleshooting. GREAT SERVICE.
By Tracy J.
Easy to order and great products
By SETH H.
Very customer-friendly service!
By Bridget
I found what I needed right away and was able to purchase quickly.
By Jane M.
Sharon has been very helpful in working with me to get the furniture the school needed this school year as well in the past. The quotes provided were quickly received. Sharon has followed up with me regarding our orders and has been very efficient in her work with our school.
By Carla G.
Response from Worthington Direct· Aug 6, 2025
We're so glad to hear you received excellent service from Sharon! Thank you for sharing!
It was super easy to find the chair we needed. Thanks for making it easy!
By MaryAnne M.
Response from Worthington Direct· Jul 23, 2025
So happy you found what you needed! Thank you for shopping with Worthington Direct!
Pleasant on the call and resolved all the issues! Only half of the shipment arrived despite what the shipping papers said. Missing Items arrived and when some of the delivery was damaged, I was told they would happily send replacements to me. Great customer service.
By Rhonda D.
Response from Worthington Direct· Jul 9, 2025
We appreciate your compliments and are happy to have resolved the shipping issues. Thank you so much for your business and have a great school year ahead!
I had an old library cart that needed new casters, but didn't have the information needed to confirm the correct replacement. I sent a query with pictures and got a quick and helpful response from Aidan. The casters arrived as promised and were exactly what I needed. My cart is now happily rolling along.
By Linda H.
