Efficient correspondence
The efficient correspondence from the team and the manufacturer has been outstanding.
By Nia B.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
380 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Worthington Direct provides specialty furniture products for school, church, daycare or office. Our goal is to make your purchasing job easier by giving you direct access to competitive prices on all types of commercial and educational furniture products. From understanding the importance of classroom furniture in education to uncovering the latest trends in office design, we have your entire school campus or office building covered.Order online anytime, but we welcome and encourage you to contact us during business hours with any questions or for volume quotes. We freely offer our consultation via phone, chat or email so that you can focus your budget on furnishing your learning space and not on costly space planners. You may not purchase educational or business furniture often, but we have over 29 years experience and are here to help you make the best investment possible for your school, office or organization.First-class customer service is the reason why schools and organizations across the USA return time and time again to buy furniture from Worthington Direct. Our customer service team will expertly handle any unlikely issues that arise due to fulfillment errors, damages, shortages or defects. Talk, chat or email directly with a person during business hours. No phone attendants or chat bots— just reliable, human to human customer service.
Worthington Direct (worthingtondirect.com) has 380 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 286 reviews with 5 stars · Clear filters
The efficient correspondence from the team and the manufacturer has been outstanding.
By Nia B.
Customer service quickly responded to my problem with broken casters. They contacted the manufacturer to send replacements. Thank you!
By Heagney M.
Response from Worthington Direct· Sep 29, 2025
Always happy to help! Thank you for your business!
Fast delivery and great packaging! Will do business again! Thanks so much!
By Ronald C S.
Jumie was quick to respond and follow up and made it an easy and no-fuss process to address my issue and reach a solution.
By Lindy K.
Response from Worthington Direct· Sep 11, 2025
We appreciate your review and your business!
We had some damaged parts and missing keys for our desk. The customer service representative was absolutely amazing to work with. They were prompt to acknowledge the issues and help us with the solution. They kept me updated throughout the entire process and this strong communication is top notch.
By Miranda
Response from Worthington Direct· Sep 11, 2025
We're so happy to hear that your issue was resolved in top notch fashion. Thank you for your business!
Quick and responsive customer service to resolve a delivery sent to the wrong address. Jumie was amazing in helping ensure this was resolved in time for the start of school and students returning.
By Karissa M.
I've used chat now with Worthington to get more information about a product and get the information that I needed. I work for an University and was able to upload the tax certificate to be tax-exempt. Very user friendly.
By xyz
The quick responses and efficient solutions made the whole experience fantastic.
By Jake R.
Response from Worthington Direct· Aug 21, 2025
Amazing to hear! Thank you for your business!