Worldwide Wholesale Floor CoveringsReviews of worldwidefloors.com

I am still waiting for 2 mo for the rug I had to pay for up front everyday they say tomorrow tomorrow never comes very bad customer service

I called to place an order for an item that is usually in stock. It was currently out of stock. Was told by employee over phone that full paid order could be expedited and could be in by (-7 days. After dealing with three other people who told me different stories I spoke with manager. She assured me she would look into expediting and call me back. She never called. Felt with second manager. Very nice. After numerous back and forth with manager and store owner my floor still is not in and won't be for another week making it 2.5 weeks instead of 5-7 days. I was offered $50 off my $1000 purchase. Big deal.

Shop somewhere else to avoid aggravation! I have not heard about a resolution plan since my job was "completed" over a week ago. Extremely disappointed.

STAY AWAY FROM WORLDWIDE FLOORING..........They are a big fraud. They will cheat you and rip you off your money. Do not go to them. So so unprofessional My Story: Ordered a prestigious brand Brazilian wood from them. First of all had to wait weekssss than the actual installation date. Second, they come in and install a cheaper, lower quality flooring without my consent. They themselves say in their own words: "The merchant has explained that they the item of the particular brand was backordered. They have installed item of a similar brand with same quality under authorization. They further explained that the work order was signed after the completion of the work. They have advised that flooring was delivered three days prior installation" 3 things worth noting here: 1) They say, under authorization, wow, once the product is installed, at the end of the day, they first get the satisfaction letter signed and then they show you the work order that has the actual SKU of the product. What kind of authorization or consent is this? 2) They say flooring was delivered 3 days prior to installation: again I am amazed how many lies these people can come up with. Their installer show up on the morning of Aug 22 2014, with the product, not to deliver but to instal it the same day. We tried to confirm the sku, but the product box didn't carry any. It just mentioned Brazilian wood. If my brand product was backordered, shouldn't worldwide inform me and give me the choice whether I want this new product or what so ever...... 3) The work order signed after the competition of the work,,,,this itself explains when they actually showed us the actual work order. But they got the satisfaction letter signed before the work order. And when I called them to let them know that we understood what happened here,,, and asked for our money this is what they say. What would you call this? A Job well done,,, well by the worldwide people for duping us. They commit fraud and then have the nerve to refuse me my money. I say,, worldwide come and take back your product and refund me my money. And YOU ALL STAY AWAY FROM THEM. Now they have collaborated with COSTCO for the flooring install and using COSTCO name to show how reputed and professional they are. Thats what they kept telling us,,,""your order is backed by COSTCO. We cannot go wrong in this"" But let me tell you, ours was a special COSTCO order. Even COSTCO refused to back their member. So do not go any where near the WORLDWIDE display stall that they put in COSTCO EDISON.

on 9/18/2012 we bought a tile floor from worldwide lawrenceville. That was all pretty standard. The sales person was very nice. The installer that worldwide provided did such a sub par job that I documented it on film. When my kitchen contractor was trying to put my new kitchen in he couldnt because of the shims that were under the floor causing the floor to have two levels. We had 15 feet of floor that had a hump in it. It was visable to the naked eye. I called worldwide and a manager said they werent responsible for a level floor. I told him the installer put the shims under the tile making it bulge up. He hung up on me. The installer that worldwide sent out took 2 days to install my floor. My licensed kitchen contractor;however, took 3 men 5 days to put in a new floor and its perfectly level without squeeks.Thats what I thought I was paying for at Worldwide. Worldwides installer put my new floor down over the existing floor that was broken up and in pieces. Ive show the pictures and videos to several contractors who have never seen such a horrible job. The worldwide contractor left the glue he used on the floor and it wasnt even what i paid for. It was some off brand that wasnt even for my type floor. Id like to hear from worldwide as ive sent numerous e mails with no responce. Im looking for some kind of compensation. My floor cost just shy of 7000 dollars. Thanks you Steven