Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
566 reviews
WordStreamSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WordStream is a online advertising software platform built for small to medium sized businesses and digital agencies with step-by-step guidance on how to get more leads, customers and revenue quickly from paid search and paid social advertising campaigns.
WordStream (wordstream.com) has 566 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
566 approved reviews, newest moderated first
WordStream is like my personal "Marketing Assistant" when I am working as a Digital Marketing Manager in an in-house marketing team in a Start-up. It not only helps me boost my productivity but also offers invaluable insights.
By Anny Z.
I would strongly recommend WordStream for anyone that wants to improve their pay per click performance. Not only have I learned a tremendous amount from by the tool's features, but I've also gained a lot of new tips and tricks through the consulting sessions. If you want to get greater value from your pay per click program, you need to try WordStream!
By Shayla F.
Great for startups and smaller companies that are not quite sure how to get their brands out there and seen. Definitely recommend to anyone who is looking to get their name seen by many and their company up and running! Learn how to get results swiftly and efficiently!
By Lucia V.
We've been sold something that we did not need! Everything that their software offers can be done in Google Ads very easily... What a massive waste of money!
By AGGA R.
Response from WordStream· Jan 16, 2020
We’re sorry to hear of your dissatisfaction with your WordStream subscription. If you’re willing to share more about your experience so we can make strides to make it right, we’d love to hear it. Please email, [email protected], with additional feedback.
The team at WordStream are experts and the product has advanced artificial intelligence that helps me manage my account quickly. It provides better insight into the ad platforms than the native systems.
By Shawn C.
WordStream makes it easy to understand how our ads and keywords are working in terms of driving traffic into our website and increasing our social media presence. It is nice to have everything wrap up into one easy to read report. The transition over was smooth well and recommend their services.
By Ken S.
The WordStream team has been incredibly helpful navigating the complex world of Google Ads. The weekly calls were great at getting my account errors corrected and helping me develop a plan moving forward. You have to do the work but they show you exactly what you need to do to be successful. I highly recommend them.
By Mary
Full of false promises, dishonest I would never recommend them to anyone We hired them to improve our Google Adwords and Bing ranking, unfortunately, our ranking went down in both.
By Pureaqua I.
Response from WordStream· Oct 21, 2019
Hi Maher, Thank you for taking the time to provide your feedback. Achieving your goal was our top priority, and in working together, we were dedicated to providing a transparent service. We were excited to see improvements to your lead volume and cost per lead, and are sorry that we could not achieve the desired CPA you had hoped for. Unfortunately, like any marketing effort, the success of online advertising is impacted by many factors – not just the time and effort spent. There were many factors outside of our control with your account, like what was happening in the market, your competition, etc. It’s important to have realistic goals based on the market. Although we couldn’t come to an agreement on what was realistic, we were more than happy to work towards improvement. We’d be more than happy to discuss this or any other questions with you directly and we wish you the best success in your future endeavors! Best regards, the WordStream Team
