Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
412 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules. If you have further questions please send an email to [email protected]. Thanks!
Wordfence (wordfence.com) has 412 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
412 approved reviews, newest moderated first
Tim, Customer Support Engineer is amazing. He was so responsive and helpful, I would recommend Wordfence to everyone. Thank you Tim!
By jennygh
Response from Wordfence· May 4, 2020
Thanks for the review, Jennygh! We're so glad you had a great experience.
Amazing Plugin! Even better support team! Resolved issues on our website within hours. Thank you so much.
By Rebecca
Response from Wordfence· May 1, 2020
Thank you for the review, Rebecca! Glad your issues were resolved quickly. Let us know if we can be of service again in the future.
Happy to have wordfence protecting my site, gives great peace of mind. No hassle protection with alerts for plugin updates, security issues with plugins or abandoned plugins. Haven't needed support too often but when I have, they have been quick to respond and very helpful to all levels of expertise
By Ms A W.
Response from Wordfence· Apr 29, 2020
Thank you for the review, and we're so happy to learn that you're delighted with Wordfence!
Great suppport service.
By Australian Collaborative Education N.
Response from Wordfence· Apr 24, 2020
Thanks for the review! We're happy you are satisfied. Stay safe!
Wordfence is just excellent. I use the free version of the Wordfence plugin on many sites that I am tasked with keeping secure. I use the free Wordfence.com account to manage them all in one spot. The system works very well! I am happy with the site, the plugins, and especially the support. Every time I have had an issue, I was helped quickly and courteously. They also respond to feedback and suggestions.
By Ray W. J.
Response from Wordfence· Mar 12, 2020
Thank you for the kind words, Ray! We're delighted that Wordfence Central is a big help to managing all of those sites, and we're thrilled that our team is helping you solve problems and stay secure. If there's ever anything else we can do, please let us know.
Great plugin and excellent support. I really appreciate the advice I get from them if I open a support request and ask a question. I feel safer knowing Wordfence has my back. The podcast is also really awesome.
By John T.
Response from Wordfence· Mar 11, 2020
Thank you, John! We're happy to know that we're being of service to you. Please reach out if there is ever anything we can do to help you stay safe and informed!
I installed the free version on one of my sites then several more. All was good. I then upgraded to the premium version on one of my higher-profile customer sites and it stopped working - every scan failed as did firewall. Multiple requests to ‘premium’ support but still no response after 36hrs. Unimpressed is something of an understatement.
By RBT
Response from Wordfence· Mar 9, 2020
We're sorry you had a negative experience, RBT! We show your first request coming in late in the day on Saturday, and our response on Monday. We don't provide 24/7 support. We do trust that the issues with your misconfigured scan settings have been resolved now, and we look forward to serving you in the future.
It's very useful and I appreciate Wordfence team for this great job, I'm using free version now but I will upgrade it to premium as soon as possible.
By Rebeen S.
Response from Wordfence· Feb 10, 2020
Thank you for using Wordfence, Rebeen! And thank you for the review. Stay safe!
