wondervacationhomes.comReviews of wondervacationhomes.com

Lovely, clean Villa but extremely, poor, poor customer services! We arrived at the property on a Sunday just before 4pm, didn’t get our door code as promised two days prior, we tried calling the office all morning and afternoon on the Sunday ‘no answer!’ We didn’t get the door code until 5:35pm! It was an absolute shambles after travelling from the UK, driving up from Miami exhausted and to sit outside waiting was an unbelievable experience I wouldn’t want to go through ever again! Shameful and very rude customer service!

Clean and spacious house, quiet location and water park included in rental. I would do it again.

Terrible administrador, raya con ladron, no deberían considerarlo

Do not use Wonder Vacation Homes, the place we stayed at was not cleaned properly and there was a nasty lightening storm that took out the internet and it took them days to sort it out and to follow up sent me a bill for a tv not working even though I could not watch it without the internet being available.

I would give this place zero stars if I could. The listing clearly states “non-smoking,” but the entire house reeked of cigarette smoke from the moment we walked in. The smell was so strong it lingered on all of our belongings, and we are now having to wash everything just to get rid of it. This was especially concerning because we were traveling with a child who has asthma and cannot be around smoke. The cleanliness of the home was also unacceptable. There was mold in multiple bathrooms, stains on the sheets, and even standing water in one of the tubs upon arrival. The furniture was in terrible condition—broken chairs, a broken table, a damaged dresser, and a main living room couch that was caving in the middle. Overall, the house was far from clean or well-maintained. The listing photos and description are completely misleading. What is shown online is nothing like what you actually get. We contacted management immediately about the smoke and mold issues. While someone did come out, all they did was quickly wipe a small section of mold and spray Febreze, which only masked the smell for about an hour. They refused to relocate us—even when we offered to pay the difference—and eventually stopped responding to us altogether. To make matters worse, management entered the house multiple times without any notice or permission. They simply unlocked the door and walked in. One time, our teenagers were there alone when a staff member walked in unannounced, which understandably frightened them. When confronted, the staff member ran out of the house and suddenly claimed not to speak English, despite previously communicating just fine. After that, we no longer felt safe leaving anyone alone in the house. It also became clear they were monitoring the door cameras, as they would enter the house within minutes of us leaving. There were additional issues as well: the bunk beds and trundle bed shown in the listing had no bedding provided, leaving two of our kids without proper blankets. We were also given an insufficient number of towels. Water pressure was inconsistent—one part of the house had strong pressure, while another barely worked. This was, without a doubt, the worst experience we’ve ever had with a rental property. The management company was rude, unhelpful, and completely unresponsive once problems were reported. I strongly recommend avoiding this property, especially if you are expecting a non-smoking environment.

Wonderful vacation homes is the worst customer service I have ever dealt with! The house that we rented was not at all as it was said it was! The furniture was broken and they had just simply glued it back together. The house was dirty and not properly cleaned and it smelt like smoke! When we reached out to the company, they absolutely would not work with us at all. They were unwilling to allow me to speak with a manager. They were unwilling to refund us and get us into a different house. They were unwilling to work with us in any way. They were very rude when I was able to speak to someone on the phone and they called us liars about the smelling of the smoke. And for days they avoided actually speaking to us on the phone. They were truly terrible to work with. And I recommend that you do not stay at any home that is managed by this company.

Champions Gate is great. The water park is fun and location is not bad. However, upon areiving to our condo, we found it VERY dirty. The floor was covered in grime, hair and crunbs. My husband swept before we even moved our things jn. There was a little water on the floor and when i wiped it with a paper towel, the towel was black! My kids lost a lego piece, so I looked under all the beds to see a ton of trash and old food!! Disgusting. The internet did not work our enrire stay, preventing us from using our baby monitor. The rental company had terrible communication with this. The night before we were leaving, I washed all our clothes only to find rhe next day the dryer didnt work!! Rental company said "well, it worked when we tested it before check in". Seriously?? I wish I would have googled Wonder Vacations BEFORE booking this place, they have terrible reviews and I would have steered clear

Had to wait several hours to check in. They just started cleaning when we got there. Host finally messaged back that the previous renters left late. Bathtub didn't drain, so we only had 2 not 3 bathrooms for 6 women. Carpet was foul and maybe the worst I had seen. The cleaning was poor at best, but maybe since they were in a hurry, they didn't do as good of a job as usual. Then I got several messages to make sure I submitted a reivew. I did not do that on VRBO because I wanted to give them the benefit of the doubt that it was a one off. Rather than a bad review, I just didn't leave one. Then 1 day after the review period ended, I got hit on my credit card for $137. They have not responded to my question on what that was for. Rented via VRBO- Cozy 5Bd Pool & Resort Amenities 8875 Mar 6, 2026 - Mar 13, 2026