Fantastic product & customer service
Fantastic products. Can see and feel the difference in my skin almost immediately. And they have terrific Customer Service. Excellent product and company!
By Umberto U.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
166 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Agency Skin is a leader in personalized prescription skincare, combining advanced treatments with ongoing care from licensed medical providers. Developed by Agency Skin's dermatologists and scientists, every prescription and regimen is designed to address individual needs and support healthy-looking skin and skin longevity. Agency is a Curology brand, headquartered in San Diego, CA and serves patients across the United States.
Agency Skin (withagency.com) has 166 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
166 approved reviews, newest moderated first
Fantastic products. Can see and feel the difference in my skin almost immediately. And they have terrific Customer Service. Excellent product and company!
By Umberto U.
Very attentive, informed and helpful.
By Finn P.
I was having trouble getting product out of a brand-new dispenser. I probably tried 50 pumps-nothing! I sent a text and someone responded within minutes! Did as instructed-and it worked! Happy!
By Tammy
Quick friendly response.
By juan C.
Great customer service! They are solution oriented and have a customer for a long time as a result
By Maryam
I have already written one review on this company, and I thought my issue was going to be resolved. I was wrong. When they lost my first package, they shipped another one weeks later. Well guess what? They lost that one too. It said it was delivered, but it was not. I went to the post office to talk to them in person, they said the tracking and all the information was wrong and I needed to contact sender. I have sent numerous emails to no reply. The fact they commented on my last review acting like they helped me is a facade and shows the absolute negligence and irresponsibility of this company. They took my money a month ago and still have not delivered this small package.I wanted to try this skincare so badly, but there is no way the product will be worth it after all the hell I've been through. This company and their customer service are pathetic. I don't believe any of those comment and reviews on this website are real.
By Tyler J.
Response from Agency Skin· Jan 24, 2024
Thank you for providing additional feedback. We are currently experiencing a higher than normal volume so we do appreciate your patience! Please keep an eye on an email from our success team to further investigate the situation.
Wonderful! I was a bit skeptical at first, but their formulations and customer service are top notch. Highly recommended!
By Roneique B.
There have been a few glitches in transferring my account from Curology to Agency and everyone has been super helpful, prompt, kind and understanding. I know some of my email messages are auto generated, but I do have text exchanges with real people and they’re always prompt and helpful. Looking forward to starting my new skincare routine with consistency!!
By Valerie W.