Agency SkinReviews of withagency.com

6195 Lusk Blvd, Suite 250 San Diego, CA 92121, San Diego, California

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The Fair Hearing score

4.6/ 5

Excellent

166 reviews

Agency Skin4.6Excellent

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About Agency Skin

Agency Skin is a leader in personalized prescription skincare, combining advanced treatments with ongoing care from licensed medical providers. Developed by Agency Skin's dermatologists and scientists, every prescription and regimen is designed to address individual needs and support healthy-looking skin and skin longevity. Agency is a Curology brand, headquartered in San Diego, CA and serves patients across the United States.

Agency Skin (withagency.com) has 166 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: withagency.com
Website: withagency.com
Category: Pharmacy & Medicine
Location: San Diego, California
Listed on The Fair Hearing: 2026

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Apr 4, 2025

I would not recommend starting with…

I would not recommend starting with Agency. In my experience, they don’t provide the personalized care you’d expect from a company that claims to have dermatologists on staff. After nearly three years with them, I’ve decided to cancel my subscription. I explained that the prescription strength was too harsh for my skin—even the lowest dose caused breakouts. I ended up mixing it with lotion myself, which helped a bit and led to some improvement with dark spots. But I also get professional skin treatments every few months, which means I can’t use retinol for about two weeks during those times. Because of this, I use the product less frequently, and their policy only allows two skipped months, so I’ve accumulated a backlog of bottles—many now expiring. They continue to send products without checking in or adjusting based on my needs, which feels more like a subscription model than true care. I will go to a true dermatologist who would tailor a treatment plan to my skin, adjust it as needed, and not overprescribe just to make a profit. The idea of convenient skincare is great in theory, but in practice, it didn’t meet my expectations for individualized care.

By Brea R.

Response from Agency Skin· Apr 10, 2025

HI Brea, I'm so sorry to hear about your less-than=stellar experience with Agency. This is certainly not the experience we wish to provide! Please know that to see how your skin is doing throughout your Agency journey, a check-in will become available on your dashboard nine days before a new shipment is processed. Based on how your skin is adjusting to your formula, we will offer guidance, suggest an increase in the strength of your prescription, or connect you with your provider. We also do allow you to adjust your shipment date at any time via your Orders Page. This is not limited to two months, and you have the ability to change your shipment date to ensure you're only receiving shipments as needed. We offer pre-shipment SMS alerts upon request as well to remind you to make any adjustments. I do apologize if that was not made clear! I have reached out to you personally to further assist and ensure your feedback has been passed to our team. Thank you for taking the time to reach out and share your thoughts. We're always looking for new ways to improve our service to best meet the needs of our members. We wish you the best as you continue your skincare journey!