Wine InsidersReviews of wineinsiders.com

Good honest company, but today they promised me $8.99 a bottle but charged me $9.99 each for 14 bottles Still the best wine company

I had a shipping issue (not wine insiders fault) but fedex and John and Lenard both were fantastic representives and handled the issue quickly! Great customer service!! Kudos!

The person who took my call addressed my concern (I think). I had asked that she send me either an email or text to confirm the change in delivery that we discussed. She indicated that she would send an email and confirmed my email address. Unfortunately, I have not received confirmation of the correction of delivery address for my order.

Initial shipping status was absent. After inquiring, I received excellent update as to why shipping is delayed. I think Wine Insiders could have been more proactive in letting customers know.

Prompt and helpful service.

Difficult to understand an agent that doesn't enunciate clearly. I placesd an order on 07/07/25 at night #2131420 but the discount 'Winderful" that I entered was not applied. I was not able to go back and reentered the discount as it was marked order received. I called 07/08/25 to see if the discount could be applied or cancel the order if not. I was told the order can't be cancelled so I must refuse the shipment and Wineinsiders pays the extra cost! The agent said she would give !e a $25 credit? Why would I take a $25 credit when the discount was $75! This is the 4th time I have to call bcàuse there is a problem with your order system! I really like your wine but I don't think it is worth the extra time on my part!!

Customer service, good selection of wines in a good price.

Lenard was a great customer service representative!! He helped me get a refund for wine that wasn’t what I ordered. I so appreciate that! I also really like the pretty regular red wine case deals they have!