Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
229 reviews
Wine InsidersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Wine Insiders (wineinsiders.com) has 229 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 17 reviews with 4 stars · Clear filters
My ordered contents were damaged while in transit. I contacted wine insiders and was given the option to either receive a refund or have the order replaced. The Wind Insiders representative was courteous and competent. I suggested that it would be great if either FedEx or Wine Insiders contact the customer of the damaged delivery instead of the customer tracking down the issue.
By J C.
Webpage switched shipping address again it seemed. Answerer, as always, takes care of it. No muss, no fuss. And, always nice to
By Russell M.
Request resolved!
By Rod A.
I had to call to get my order sent, because fedex broke the glass and they don't contact wine insiders to resend to customer. When I spoke to the person, they took care of the reorder quickly.But I don't think the client should have to do all the work of reordering when FedEx damaged it.
By Arlene A.
FedEx damaged (dropped?) my case of wine. nothing else happened for 4 days so I called customer service at WI. They have ordered a replacement with expedited shipping!
By Jeffery G.
Wine Insiders has a great assortment of wines at excellent prices and deals. Associates are knowledgeable and friendly. They ship fast and communication is excellent. I deducted one star for FedEx as a shipper!
By Vincent P.
when there is a problem, they make it right and are very courteous. and Michael was terrific in this regard.
By Marilyn
Response from Wine Insiders· Feb 20, 2026
Hello Marilyn, Thank you for the 4-star review! We are truly sorry that you encountered a problem with your experience, but we are so glad to hear that our team was able to make it right. We absolutely acknowledge that issues can be frustrating, and we apologize for the initial inconvenience. Please be reassured that we will be sharing your wonderful feedback directly with Michael and his supervisor; he will be thrilled to know he was 'terrific' in assisting you! We strive for 5-star perfection every time, and we appreciate you giving us the chance to fix things. If you need anything else, please reach out at 800-615-7304 or [email protected]. Warm regards, The Wine Insiders Team
I had a great deal of trouble getting the website to let me place my order. Possibly because I had just changed my address to another state. Anyway, the fellow who helped me from Wine Insider was very helpful and I was finally successful.
By Sarah B.
Response from Wine Insiders· Sep 4, 2025
Hello Sarah, Thank you for your feedback! We’re so glad to hear that our team member was able to assist you and help get your order placed successfully after the website challenges. Your patience means a lot, and we’re happy you had a positive experience with our support. At Wine Insiders, we know the only thing better than wine is sharing it with friends. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer. If you ever run into any issues or need assistance, please don’t hesitate to reach us at [email protected] or call (800) 615-7304 Monday–Friday, 9:00am–8:00pm (EST), and Saturday–Sunday, 10:00am–7:00pm (EST), excluding holidays. Warm regards, Wine Insiders Customer Service Team
