WIMCO VillasReviews of wimco.com

We recently rented a villa in St. Barths through Wimco. Since peace and quiet were our absolute priorities, we explicitly delayed confirming our booking until Wimco provided a written guarantee that there was no active construction nearby. They assured us we would not be affected. Unfortunately, this was entirely false. Upon arrival, we were met with deafening, constant jackhammering starting at 7 AM, Monday through Saturday. The pool and outdoor terrace were completely unusable during the day. While the villa owner eventually agreed to a partial two-night refund based on the agency's initial (and inaccurate) claim that the noise would just be "on and off," the situation drastically escalated shortly after. During our stay, a second construction site began, and incredibly, a stonecutter (!) set up right at the property entrance to grind rocks all day. When we asked for a fair resolution given this severe escalation, Wimco's customer service showed its true colors. A concrete relocation to an equivalent villa was never offered - we were told nothing was available - yet management later had the audacity to claim in writing that we "chose" to stay in the construction zone. Even worse, Wimco refused to take any financial responsibility for their own initial misinformation : while the villa owner absorbed the cost of the two refunded nights, Wimco completely refused to refund their 11% service fee on those nights. They essentially forced the owner to pay for the agency's failure to properly inform its clients, prioritizing their commission over accountability. If you are paying premium rates for a luxury vacation in St. Barths, you expect honesty, transparency, and a team that stands by its written word when they make a massive mistake. Wimco failed on all fronts. We highly recommend booking through a different, more reputable agency than Wimco.

As someone who values precious family time and invests considerable effort into planning memorable vacations, I cannot emphasize enough the sheer incompetence and disregard for customer satisfaction exhibited by WIMCO, the so-called "luxury" travel agency. Our eagerly anticipated trip to Saint Barthelemy, meticulously planned over months, turned into a nightmare solely due to WIMCO's utter failure to fulfill their promises. Despite booking well in advance and confirming every detail, including a luxurious villa to accommodate our family, WIMCO managed to single-handedly ruin our vacation. Just hours before our departure, we received a distressing email informing us of the cancellation of our villa reservation due to nearby construction noise. This wasn't just an inconvenience; it was a devastating blow to our long-awaited reunion. The suggested alternatives provided by WIMCO were a laughable insult to the standard we had paid for. Shabby accommodations with obstructed views and minimal amenities were offered as replacements, demonstrating a blatant disregard for our expectations. The lack of accountability displayed by WIMCO's representative, Bobbi Owen, was appalling. Instead of taking responsibility for their oversight and ensuring a satisfactory resolution, we were met with excuses and empty apologies. It's inconceivable that a reputable travel agency would fail to monitor ongoing construction activities near their managed properties, let alone inform clients at the eleventh hour. To add insult to injury, WIMCO presented us with a ludicrous ultimatum: accept subpar accommodations at full price or postpone our trip for up to a year. Such inflexibility is both unreasonable and impractical for working individuals with limited vacation time. Despite investing over $15,000 in this vacation, WIMCO's callous attitude left us without recourse and without a vacation. The absence of a refund further highlights WIMCO's disregard for customer satisfaction and basic decency. This experience has left a bitter taste in our mouths, tarnishing what should have been a joyous occasion with loved ones. It's evident that WIMCO prioritizes profit over customer well-being, making them unworthy of any traveler's trust. In conclusion, I implore anyone considering WIMCO for their travel needs to steer clear. Save yourself the frustration, disappointment, and financial loss by choosing a reputable agency that values its customers. WIMCO's abysmal service and lack of accountability have cost us not only a vacation but also precious time with family. They are the epitome of unprofessionalism and incompetence. In summary: WIMCO is straight garbage. Avoid at all costs.

DO NOT work with Wimco. Their information is inaccurate and their staff does not give or have correct information about their locations. We have essentially been defrauded and spent THOUSANDS based on completely false information. Please do your family a favor and book elsewhere.

I am a frequent traveller and often times opt to rent a villa, apartment or house over hotels. I enjoy the freedom and space that these offer. Unfortunately, my worst 2 experiences have been with WIMCO St. Barth. The start was at the airport when their agent Max asked if we minded taking our luggage ourselves to the villa. On a recent trip I emailed with a powerless and inept manager Laurent Edery multiple times a day to intiate on an air conditioning unit in our villa that resulted in 5 nights of poor sleep. At times the room temperature was higher than the outside temperature. The villa manager and Laurent Edery stated several times that the air conditioning was in perfect order but I had temperature readings from an electronic device that was in the room. Very unpleasant and very unprofessional. The luxury villa rental market is very competitive and I would suggset that other companies who cover this market are more professional, responsive to clients requests and add a nice personal touch unlike WIMCO.