Started out good, unfortunately a small issue and subsequent poor service, ruined the whole experience
Well unfortunately the post delivery experience hasn’t gone well. We had a simple issue, a missing knob screw but it stalled us being to fully use our new bathroom. Normally this would be easy fix but these “Made in Taiwan” Vanities use an odd/ fine thread pitch screw and none of my extras would fit. Anyway I thought we’d be able to contact them and have them replace our missing screw. However this required multiple calls and emails, and finally they “approved” a replacement screw, but I would need to drive across town to retrieve it. I must deal with another inconvenience despite it being missing from our unit to begin with. Not sure I’ve ever experienced such a low regard for the customer experience and frankly very disappointing after having spent $4500.
By David S.
Response from willowbathandvanity.com· Aug 13, 2026
Thank you so much for the recommendation! We’re delighted to hear that your experience with Willow Bath and Vanity was smooth from the showroom all the way through delivery. Clear communication, careful handling, and timely bathroom vanity delivery are all important parts of the experience we strive to provide. We’re especially glad your vanities arrived right on schedule and in great care. Thank you for choosing Willow Bath and Vanity for your bathroom project — we truly appreciate your trust and support!