Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
40 reviews
WillowandemberSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Willow & Ember is an independent jewelry brand creating meaningful, nature-inspired pieces designed to be worn with intention. Each piece is thoughtfully crafted to represent resilience, growth, and personal significance, often chosen as keepsakes or gifts with meaning.We are a small team of six, and every order and message is handled with care. Customer support is offered within 24 hours, with occasional weekend delays. Every customer is fully backed by us, and we are committed to ensuring fair and thoughtful resolutions when issues arise.If an item arrives damaged, is lost in transit, or does not meet expectations, we work directly with our customers to resolve the situation promptly. We believe trust is built through care, transparency, and consistency.We’re grateful to everyone who chooses Willow & Ember and to those who take the time to share their experience. Your feedback helps us continue to refine and grow with purpose.
Willowandember (willowandember.co) has 40 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
40 approved reviews, newest moderated first
The staff personalize responses to create a relationship with the customer. I ordered 2 willow tree rings for my adult nieces . Both women have overcome life's obstacles with resilience and grace. I am so happy to give them these rings to symbolize their inner beauty and remind them of my love.
By Mary
What a fantastic company to do business with from start to finish they have been brilliant even when my parcel got lost they were on it and arranged a replacement right away. A lot of company’s should take a leaf from their customer service. The rings are absolutely beautiful and the perfect gift for my Daughters who both became mummy’s this year.
By Angela G.
These rings are beautiful and delicate with a special message. I purchased two rings for two very important young people in my life and they absolutely love them! Shipping was delayed due to bad weather and Jenny reached out to follow up. She was attentive and supportive. I would highly recommend her products and Jenny is lovely to deal with.
By Joanna H.
The package arrived well packed and undamaged. The ring is beautiful, delicate and resizeable - ideal as a pinky ring. The message inside is also beautiful. The ring is comfortable and my worries about it catching on materials were unfounded. Highly recommended.
By Carol
I have given this company five stars for the personal and excellent customer care. Jenny replies promptly to any correspondence and I felt my satisfaction was very important to her. My daughter is delighted with the Willow ring I bought for her and we both appreciate the message the ring signifies. There was a delay in receiving the ring.. as it was held up in the Christmas post, but I cannot deduct points for this as Jenny even updated me on Christmas Day…. this is real customer care.. the likes of which I have never experienced.
By Julie
The company provided excellent customer service when the courier company did not deliver the jewellery I ordered. The communication I received was clear and written by a human... Another item was immediately dispatched and this time arrived. Yes the jewellery is delicate but it is beautiful. (Willow ring).
By Kelly J.
Was gifted a ring from my son which looked lovely on the website but in reality it was very thin and flimsy , not worth the money he paid for it . Avoid at all costs ….
By Mrs H.
I purchased a ring to give to my daughter for Christmas. She had it on for less than 45 minutes, and removed it to help me do the dishes on Christmas Eve. The minute she went to take it off, the stone flew out of the setting, and we spent 20 minutes looking for it, before we finally found it underneath my oven. I don’t understand how a company can manufacture such a shoddy product that is so poorly put-together and so flimsy. The ring wasn’t cheap, but the product that they shipped me definitely is. They also misrepresented themselves as being located in the United States, when this company actually ships from China… That pretty much tells you all you need to know!
By Samantha M.
