Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
40 reviews
WillowandemberSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Willow & Ember is an independent jewelry brand creating meaningful, nature-inspired pieces designed to be worn with intention. Each piece is thoughtfully crafted to represent resilience, growth, and personal significance, often chosen as keepsakes or gifts with meaning.We are a small team of six, and every order and message is handled with care. Customer support is offered within 24 hours, with occasional weekend delays. Every customer is fully backed by us, and we are committed to ensuring fair and thoughtful resolutions when issues arise.If an item arrives damaged, is lost in transit, or does not meet expectations, we work directly with our customers to resolve the situation promptly. We believe trust is built through care, transparency, and consistency.We’re grateful to everyone who chooses Willow & Ember and to those who take the time to share their experience. Your feedback helps us continue to refine and grow with purpose.
Willowandember (willowandember.co) has 40 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 1 review with 4 stars · Clear filters
The company provided excellent customer service when the courier company did not deliver the jewellery I ordered. The communication I received was clear and written by a human... Another item was immediately dispatched and this time arrived. Yes the jewellery is delicate but it is beautiful. (Willow ring).
By Kelly J.
