Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
40 reviews
WillowandemberSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Willow & Ember is an independent jewelry brand creating meaningful, nature-inspired pieces designed to be worn with intention. Each piece is thoughtfully crafted to represent resilience, growth, and personal significance, often chosen as keepsakes or gifts with meaning.We are a small team of six, and every order and message is handled with care. Customer support is offered within 24 hours, with occasional weekend delays. Every customer is fully backed by us, and we are committed to ensuring fair and thoughtful resolutions when issues arise.If an item arrives damaged, is lost in transit, or does not meet expectations, we work directly with our customers to resolve the situation promptly. We believe trust is built through care, transparency, and consistency.We’re grateful to everyone who chooses Willow & Ember and to those who take the time to share their experience. Your feedback helps us continue to refine and grow with purpose.
Willowandember (willowandember.co) has 40 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
40 approved reviews, newest moderated first
Gorgeous ring which looks good on more than one finger, adaptable size. Really loved it, so was v disappointed when it broke after less than a month. Messaged Jenny at Willow and Ember who could not have been more helpful- sent a super supportive email back immediately, and arranged for a replacement. Wish more companies had this level of care. Absolute top notch customer service, and a beautiful piece of jewellery, couldn’t be happier.
By LT
Ordering my Ember & Willow ring was effortless, with safe and secure payment options and full tracking provided every step of the way. I was expecting a long wait due to it coming from the US, but it actually arrived a week early — at a time I truly needed it most. The ring was beautifully packaged in a keepsake box, with a thoughtful message card explaining the meaning of the Willow Ring, which made the experience feel even more special. The ring itself is very dainty and delicate, so it will need a little care — but that only adds to its charm. A genuinely lovely experience from start to finish. Very happy customer. Leanne🥰
By Leanne J.
Willow ring: extremely poor quality. Mine snapped after a month. Won't give a refund because "it's over 30 days".... Despite not being fit for purpose (a ring is meant to be worn?!). Do NOT buy the Willow ring from them. Contrary to their slogan/selling point/whatever it is, the ring definitely bends, but it DEFINITELY breaks. I'm not the only person to have experienced this either. £20 down the drain.
By Georgina
Response from Willowandember· Feb 10, 2026
Hi Georgina 🤍 Thank you for sharing your experience. When customers reach out to us directly, we always review the situation and work to provide a resolution. We never leave anyone without support. We’re a small team of six and offer 24 hour customer support. Replies can be slightly slower over weekends, but every message is answered and every order remains fully backed by us. With care, Willow & Ember 🤍
Excellent product and excellent service. Very satisfied
By Mrs Joy W.
I am not commenting on the product as despite ordering it over a week ago it has only just been despatched. I was really disappointed to see that this was going to take eleven to fourteen working days from despatch to reach me, meaning you need to allow four weeks. This was a gift and I allowed two weeks for receipt because there was no mention of this length if time. Now it will be here far too late. Had I have known I would have chosen something else from a different company. I do think the business should make this very clear otherwise it is misleading.
By Lynda W.
The customer service is amazing!!! I changed my mind on the color shortly after ordering. They immediately swapped it on their end with no hassle and no questions asked. I was surprised to see it shipped from China, but when it arrived it was beautiful and the packaging was beautiful as well! I can't wait to wear it!
By KW
I love the ring! It is dainty and flexible so I can move it to any finger. The packaging was beautiful as well. Great value and I am now buying another for a friend.
By Vashti C.
Wow ! Beautiful ring bought for my daughter. I love the sentiment behind it and the ring is absolutely perfect ! She has a horse called Willow and I was drawn to the company name …. Great communication from the company aswell . Will definitely purchase from them again.
By Miss Stephanie H.
