Wildlife WondersReviews of wildlifewonders.com

Response from Wildlife Wonders· Aug 7, 2026

Joan, We are sorry you feel this way. As you know, you ordered and received your crab quickly. You told us that when your friend came over that you decided that the face of the crab was "scary". You asked us for a return authorization that was provided the same day. You stated that you wished to exchange for a different crab. We understand that you wanted us to ship the replacement crab before the first one had arrived back. With exchanges, we ask that the first product be returned in new, unused condition prior to sending out a replacement. When we received the original crab back, we shipped the second crab. The day after it shipped, you called us and told us that you changed your mind and decided that you wanted a third crab. When our team shared that the crab had already shipped, you made it clear that you were unhappy. We are sorry you were frustrated. It does take shipping time to return a product and have an exchange sent. We shipped the exchange. We were then met with demands to pay for the exchange shipping for both products because you changed your mind on both of them. Noting that we paid for the original shipping, we pushed back on your request. Our team was met with very hostile responses. Joan, we are sorry you didn't like the crabs. We sent you both crabs that you purchased. As you stated, you changed your mind twice after both crabs were shipped. The delays were due to these changes. We are so sorry you feel our team is "dumb", "stupid", "horribly incompetent" and many of the other things you stated to our customer service team. We tried to help you. Your edited response that you didn't say or treat our customer service team the way you did can be proven false. You put it in email! Unless you are claiming someone else wrote your emails, you were more than unkind to our team for not knowing that you were going to change your mind before you did and for making you wait for a replacement when the exchanged item hadn't arrived back in our warehouse yet. Should you have any questions or need anything further, please don't hesitate to email us. Due to the manner in which you treated our customer service team, we are requesting that you contact us via email in the future. Regards, Wildlife Wonders

Response from Wildlife Wonders· Aug 7, 2026

Katie, We denied your attempt to extort us. You have lied so many times. As you know, you wrote us several emails demanding a fee over and above the refund for the glasses. You stated that if we did not pay you this fee that you would leave terrible reviews. You stated that it was a small fee over and above the refund in exchange for you not leaving terrible reviews. We refused to pay your extortion demand. So, you are following through with your threats. The vast majority of what you state in this review can be proven to be false. You clearly set us up for your extortion attempt. You ordered. When you received the product you ordered, you requested a return authorization. It was provided within 2 hours of your email. You then disputed the payment for the product without returning it. When we contacted you regarding the dispute, you told us that you were caring for a dying family member and very stressed. You then returned the glasses. We processed the refund. You then stated that the glasses were not as described on the website. So, we took pictures of the glasses you returned with a tape measure to show that they were exactly what you ordered. Then, we received the demand email. Either we pay you off or you would disparage us publicly. Katie, what you have done is illegal. You have lied numerous times publicly because we refused to pay your extortion attempt. It is very clear you set us up from the start. You ordered, it shipped, and then came a bunch of very strange behaviors. It is clear this was your intent from the start. We do NOT pay extortionists. Our attorneys have been notified of what you did here and will be in contact with you soon. You demanded we pay you a fee over and above the refund. You subsequently lied in this review because we did not pay you. This review is so unfair. People should not be allowed to extort companies in this way. It is all over email so it isn't as if you can claim you didn't do it. What a shame people act this way.

Response from Wildlife Wonders· Aug 7, 2026

Edward, Thank you so much for the review. It is so hard to get happy customers to leave reviews. We appreciate your continued business and trust in us. Regards, Wildlife Wonders

Response from Wildlife Wonders· Aug 7, 2026

Tom, We are so sorry your frog on a swing rusted and needed a replacement part. You did not purchase the frog sculpture from us originally. You demanded that we help you fix a product that wasn't a Wildife Wonders product. We responded numerous times that we were unable to help you with this replacement and suggested that you go to the store where you purchased it. I'm so sorry you feel that we are responsible. We did not sell the original product. We did not have replacement parts for the product. We informed you of this several times.

Response from Wildlife Wonders· Aug 7, 2026

David, This is just so unfortunate that you keep making false claims. The statue was ordered in early December. It was shipped with delivery on December 15th. The order had free ground shipping which takes 5 to 7 business days as indicated on the website. The statue was not "late" as you state in this review. You sent your very elderly father a dog that was encased in styrofoam. When you contacted us, you stated that the dog had "white paint" on it. We asked you to confirm that it wasn't left over styrofoam on the dog. We asked you to run a wet paper towel over it to make sure it wasn't the styrofoam. We also asked for a picture of the "white paint". You assured us that it was not styrofoam. You demanded a replacement. We sent you a pre-paid return label for the first dog. We told you we would ship the replacement as soon as the first dog was returned. We did NOT receive the dog back for weeks. When you called us in January asking why the replacement had not shipped, we reminded you that the first one needed to be returned. You stated that you didn't realize it needed to be returned in order to receive a replacement. Again, we provided you with a pre-paid label when you demanded the replacement. When we received the first shipment back, we examined the dog. We got a wet paper towel and wiped the white spot that was of concern. It was just styrofoam stuck to the dog. There was no damage to the dog. Your claim in this review that it was "banged up" was not stated until now. The dog that was returned was in perfect condition. We wiped off the styrofoam and it was subsequently sent to another customer who loves it. So, it clearly didn't have "white paint" and it was NOT "banged up". We shipped a second dog to you. We also informed you of that the first dog had styrofoam on it. It was not "white paint". It was styrofoam that came right off with a wet paper towel. That is when we learned that it had been sent to your very elderly father. After the second dog arrived to your elderly father, you demanded that we provide a full refund because your father stated that the second dog had "white paint" on it as well. We again asked that you have him wipe it with a wet paper towel to get any remaining styrofoam off of it. We were met with demands for a full refund. We stated that we would give a refund when the second dog sculpture was returned to us. As we paid for the return of the first dog that was in perfect condition, we declined your request for a second pre-paid label. We had already paid to ship two dogs to you and for the return of one of them that turned out to be in perfect condition. You paid no shipping on the order whatsoever. At that point, we had already lost money on the order due to our payments for three shipments of this large sculpture.. But, we did agree to take the second one back if you wished to return it. You refused to pay for the return shipping and disputed the payment. We understand that your father may have thought it was "white paint", but it wasn't. Again, we wiped off the styrofoam and it was in perfect condtion. The returned sculpture was subsequently sent to another customer as it was in perfect condition. That customer loves it. It was not "banged up" and it didn't have "white paint". It just had styrofoam on it because it was encased in styrofoam to make sure it arrived safely. Again, the reason why there was a delay in sending the replacement sculpture was because we didn't receive the first sculpture back even though we provided a pre-paid label. Once it arrived back, the second sculpture was shipped even though there was absolutely nothing wrong with the first one. You have made numerous false claims on social media about what occurred. It is a shame that you won't recognize that your father mistook styrofoam for white paint. Both dogs were in perfect condition. You just had to wipe off any styrofoam that stuck to the dog in shipment.

Response from Wildlife Wonders· Aug 7, 2026

Maria, We are so sorry about what occurred with your shipment. Your horse shipped promptly. Unfortunately, UPS lost the package. While we were investigating what occurred, you disputed the payment. We had UPS return the package to us since the payment was disputed. Again, we are so sorry UPS initially lost your package. As you know, we filed a ticket with UPS and provided you with all the tracking information. Should you wish to receive the horse, it did arrive safely back in our warehouse. If we can help, please don't hesitate to let us know.