Easy download& Easy process!!!
Easy download& Easy process!!! Can’t wait to see finished product!!
By paula B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Easy download& Easy process!!! Can’t wait to see finished product!!
By paula B.
Awesome! It looks just like them!!
By Susan C.
I got this for my mom after her Pom passed. We got it in less than a week and it is perfect
By A. M.
A very simple process. Also a great president’s day deal!!
By Victoria
Ordering was super simple and easy! The portrait turned out perfect and incredibly beautiful. I ordered this for my boyfriend who had to put down his 17 year old dog. It arrived a day after the appointment and he was in tears over it. It was so special, meant the world to him, and he will cherish it always.
By Chelsea H.
It was an easy process. The reason for 4 stars instead of 5 is that I made this purchase as a gift and did not see a way to add a gift message. I would think this is something people would give as a gift so that would be an important option.
By Nancy G.
Response from West & Willow· Feb 21, 2023
Hi Nancy, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
I wish they could do a preview of what it may look like
By Veronica K.
Response from West & Willow· Feb 21, 2023
Hi Veronica, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
The product is beautiful! I also made a mistake twice in my ordering and it was corrected promptly. The customer service was so professional and helpful
By Aubrey B.