Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Ordered a gift card, never received it. Took forever for a response.
By om
Response from West & Willow· Feb 21, 2023
Hello Ondrea, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Our family recently lost our beloved pet who was a huge part of our family and we wanted to honor her in our home, West & Willow provided a way to do this. They captured her expressive face with every detail. When I unwrapped my package the likeness was so real it brought me to tears. The process was so easy and I received my order within a week. I highly recommend West & Willow as they truly captured the likeness of our pet. I will proudly hang this picture in our home.
By L S.
Wrong shipping address
By Shira O.
Response from West & Willow· Feb 21, 2023
Hi Shira, Thank you for bringing this to our attention. We sent you an email, and hope to resolve it promptly and accurately.
Excellent customer service! When we contacted West & Willow regarding not being completely satisfied with our original pet portrait, they made modifications and sent a new copy once the portrait was to our liking. Would highly recommend!
By BC
So beautiful!
By Stephanie D.
The process from beginning to end is easy and quick. I love the work that goes into capturing your pet. Looks just like them. I have order a couple times and will continue to do so.
By Sandra F.
The steps to order a print is so easy! I was a little concerned about shipping because it was a birthday gift and I was late in picking something out. But it was delivered today, a day earlier than my friends birthday! And she sent me a picture and she absolutely loves it! And so do I!!!
By Hope B.
I received the wrong item in the mail. After reaching out to the company, they asked me to fill out a form and made it seem like it was going to be a simple easy fix. It took 10 days of back and forth emails in order for me to “prove” I received the wrong item. Our dog passed away a few months ago so I wanted to gift this to my husband on Valentine’s Day. I did not receive the correct item in time and the experience has been disappointing.
By PRISCILA C.
Response from West & Willow· Feb 20, 2023
Hello Priscila, We are very sorry about what happened. Upon checking, your replacement order is on its way! Please check your email for tracking details.
