Fast shipping and very good quality…
Fast shipping and very good quality materials.
By Tim G.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Fast shipping and very good quality materials.
By Tim G.
The cancel policy is absurd. Very upset with the company.
By Siera
Response from West & Willow· Feb 22, 2023
Hi Siera, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected.
They made sure my portraits were perfect!
By Kaci B.
I was not happy with my original artwork, but customer service was very easy and kind to work with to get it just the way I hoped for!
By Stacy
This was my 4th order and love everyone.
By Margie B.
It was easy to understand & pick out photos for the portrait.
By Doremy T.
Very easy process to get through!
By Air Force M.
The picture was perfect and depicted our 3 pups perfectly! I couldn’t have asked for better result. Shipping and delivering was perfect and fast!
By Trissa R.