West & WillowReviews of westandwillow.com

Customer service rep Jeramy friendly, fast and efficient in helping us correct an issue with our order

Easy process

Thank you for the additional photo. Appreciative of all your efforts.

Simple to choose from, simple to up load and so far it looks like delivery will be quick.

There is a huge ink run right over the face of my dog and instead of reprinting it they chose to continue to frame it and send it to me anyway. Everything else was perfect but it leaves me very disappointed to know that they clearly had to know it was printed poorly and they thought it was acceptable to send to me regardless.

Easy and simple process in making my order.

The first picture did not turn out well. I was offered a replacement and told it would take 3 to 5 days before I got a rendering. Three weeks later I got a rendering, which looked exactly the same as the original. Another week later I finally got a second rendering, which was slightly better. Now over a month after my original order, almost 2 months, I’m waiting for the second rendering to be shipped and hoping it gets here on time for the birthday present it’s supposed to be. Terrible experience.

Great customer service and beautiful products.