Went above an beyond to make the best…
Went above an beyond to make the best photo for my dog that passed.
By Carrie
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Went above an beyond to make the best photo for my dog that passed.
By Carrie
Great customer service Beautiful picture quality
By Lauri M.
They did a perfect job on one of our dogs. We had a few quibbles with the one for our second dog, and they went above and beyond to make sure we were ultimately satisfied. Amazing customer service. Really appreciate it.
By Jesse
Well, i will know more when i receive my picture but it was easy to create and use the site for sure
By Susan G.
This was such an easy process and I loved being able to customize it. Our passes pup will now have his portrait on our wall and remembered forever. What a great company for pet lovers.
By Morgan S.
REVIEW UPDATE!! I felt it was important to update my review. Too many times in business, the business only hears from clients when they are unhappy and then no one hears about how they made things right. West & Willow went above and beyond to correct my concern. They contacted me immediately and worked with me to make it right. They were professional and timely. My finished product was everything I had hoped it to be! We have used West & Willow three times now. I couldn’t recommend a better company to do business with! Thank you!!
By Kelly
The picture looks just like our beloved little cats, and to top it off it came sooner than expected and on my fiancé birthday. Needless to say she loved it.
By JIMMY
Loved it! Came out perfect
By Debbie P.