The order process was quick & easy
The order process was quick & easy. I only placed my order today so I can't wait to see the final product.
By Tracey C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
The order process was quick & easy. I only placed my order today so I can't wait to see the final product.
By Tracey C.
I am just really happy with the customer service and the repsonses that I have received. This is a great company.
By LT
Frame came broken, proportions are completely off. One of my dogs looks like a bear in the painting, wish they could’ve asked for a better picture
By EVELYN L.
Response from West & Willow· Apr 16, 2023
Hello Evelyn, We are very sorry about that. Upon checking, your replacement order had already been processed. Please check your email for more information.
It came quickly. The day I needed it actually but I am not impressed with the quality. I should of been advised to pick a better photo bc I’m just not happy with the way it turned out for almost $100
By Brittany G.
Response from West & Willow· Apr 16, 2023
Hello Brittany, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Looked great. Our dog passed away so it was very special to receive this.
By Bruce L.
Adding the photos was easy, and this was a fun process!
By Renee E.
On the original portrait, the frame was coming apart on the bottom upon arrival. When i let them know they immediately offered to make it right and offered to send a replacement. And it came in perfectly intact! Great customer service and willingness to make it right.
By Dustin
It was an easy website to download my picture and several options for the background color other than just plain white.
By Debra K.