Great customer support. The picture was great buy I misspelled…
The picture was great buy I misspelled the name. When I contacted support the issue a replacement at a very huge discount.
By Freddie F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
The picture was great buy I misspelled the name. When I contacted support the issue a replacement at a very huge discount.
By Freddie F.
I like the simplicity of the image, and how much it looks just like my Gracie. I am frustrated that I paid extra for the digital download image but never got it.
By A. H.
Response from West & Willow· May 22, 2023
Hi Angie, We want our customers to be 100% happy with their orders and our service. It definitely sounds like we could have done better for you! Please check your email for an email about this.
Amazing art! Love it so much!
By Alicia F.
I have ordered for family friends and neighbors and always so pleased how they turn out and not to mention the smiles these gifts bring.
By Melanie
Siena assisted us with adjustments we needed to make to our order. She was kind and helpful, and we appreciate her assistance!
By Sara M.
Had an issue with my digital download but Custer service was so quick and efficient! Gave the print to my mother in law for Mother’s Day and she loved it!
By Daryn
Love it. Will repeat order.
By Flocie G.
West and Willow is an amazing talented company! The work is amazing my dogs looked identical to the photograph! 10/10 recommend.
By Alyssa H.