I’m updating my review because they…
I’m updating my review because they reached out to me to send another print. It arrived carefully wrapped and boxed so it was not wrinkled this time! It looks great and I’m excited to gift it now!
By KC
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
I’m updating my review because they reached out to me to send another print. It arrived carefully wrapped and boxed so it was not wrinkled this time! It looks great and I’m excited to gift it now!
By KC
I was very happy with my portrait of my two fur babies! It is a little pricy but I loved the end product and was happy with the service and delivery time. I am thinking of ordering these for Christmas gifts because who doesn’t love a portrait of the pets? I see multiple negative reviews but my experience was very positive! Thank you!
By Tabatha D.
Nice and unique product and site was very easy to navigate!
By Laura S.
Easy to upload photo. Wish there were a preview option so you could see if the photo selected is a good one to use. Look forward to seeing what the end product looks like!
By SEB
Can’t customise order
By Jl
Response from West & Willow· May 25, 2023
Hi James, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Perfect picture
By Emma W.
It was quick and the quality turned out better than I could ever anticipate!!
By Sydney M.
The picture is wrong
By Isaac B.
Response from West & Willow· May 23, 2023
Hi Isaac, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an email, and hope to resolve it promptly and accurately.