Very happy
I’m very happy with my picture and the way my pup turned out. Thank you
By Natalie H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
I’m very happy with my picture and the way my pup turned out. Thank you
By Natalie H.
West & Willow not only makes beautiful artwork but their customer service is unmatched! Couldn’t be happier with my portraits and the service I received. Can’t wait to get a portrait for my mom now! :)
By Julia
West & Willow has incredible guest service. They went above and beyond, thank you for making our experience so wonderful!
By CS
Responded to quick after ordering , but not sure about product yet since I haven’t received it yet
By Sandy D.
Response from West & Willow· Sep 13, 2023
Hi Sandy, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
Great and user friendly. I am hoping this gift arrives in time! Looking forward to seeing it.
By Logan B.
Got my picture way faster than I thought and it turned out soooo cute!!
By Kelly D.
Process was quick and easy. Shipping was fast. The picture was a gift for my son who loves it. Picture was perfect.
By Donna D.
I would have the pet take up more of the page! Otherwise I love it. I bought 4 others last year from another company (thought it was the same one) and this one looks a little weird next to them, even being the same size the picture of the dog is so much smaller on this one. It does look very nice though!
By Hannah
Response from West & Willow· Sep 12, 2023
Hi Hannah, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.