Looks great and arrived sooner than…
Looks great and arrived sooner than expected.
By KCC
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Looks great and arrived sooner than expected.
By KCC
One word "wow" I cried so hard when I saw my dogs picture! Everything was beautifully done ✔️
By Yua X.
amazing job! got all the little details of the dogs and made it so spot on for every one of them!
By Morgan H.
Disappointing experience the second time around ordering! It’s been 4 weeks and they have not sent out of two portraits mind that we paid for skip the line X2! Customer service is we awful, over it’s been such a frustrating time experiencing and I have no idea when I’ll get my order.
By Coopers M.
Response from West & Willow· Sep 15, 2023
Hello Luda, We are very sorry about what happened. Upon checking, your order is on its way! Please check your email for tracking details.
I didn’t have to talk to the company because the picture came in a good amount of time and turned out SO cute
By Brianna
Wrong item was sent but the team was fast to fix the issue and help with a replacement asap! Very pleased with the customer service!!
By Megan H.
Ordered over a week ago, paid extra to be processed early, and selected an option saying arrival on September 13th. Haven’t heard a word of communication or even know if it’s been shipped.
By AS
Response from West & Willow· Sep 15, 2023
Hello Amy, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Actually my rating is zero! This is the worst “painting” I’ve ever seen. It’s so weird how it is not even centered in the frame. It’s not even really painted. This is pathetic! I will definitely tell everyone I know to stay away from this scam!
By MARGARET B.
Response from West & Willow· Sep 15, 2023
Hi Margaret, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an email to get this sorted.