Easy Process
The entire process seemed to be pretty straight forward. I've got my fingers crossed the framed picture and mug will look great!
By LuvShp
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
The entire process seemed to be pretty straight forward. I've got my fingers crossed the framed picture and mug will look great!
By LuvShp
It was a perfect image of my dog who passed away over the summer. My son and husband both cried when they saw it.
By Shannon R.
Easy and seamless
By Michael O.
So far, so good. The site is very user friendly.
By Sharon
Delivery is quick and the prints are spot on!!
By Cindi Z.
Your customer service is top notch! Waiting for my purchase.
By 321
I was not sure how the portrait would turn out, but I LOVE it! It is a birthday gift for my husband.
By Christin
Confusing and was not able and did not know how to make the frame and design selection
By Zachary L.
Response from West & Willow· Nov 20, 2023
Hello Zachary, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.