Good experience
The picture turned out great and arrived timely.
By Sheila E.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
The picture turned out great and arrived timely.
By Sheila E.
The portrait of my parents dog was amazing and I know they will love it as a Christmas present. Shipping was extremely quick as well. Very happy with my purchase!
By Katie K.
It turned out great! Only complaint would be that there seems to be a small nickel sized crease in the paper it was printed on and it’s a little noticeable in the frame. I don’t think my husband will care because I know he’s gonna love it!
By Susan N.
Response from West & Willow· Nov 21, 2023
Hi Susan, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Received very fast. I love it!
By Julie L.
Ease of ordering and professionalism and quality of product.
By Matt C.
Such a cute gift ! Ordering went smoothly! Hope to get before three weeks! Can’t wait to give this gift of love! Thanks again!
By Karen W.
Easy to place order
By Robert B.
Response from West & Willow· Nov 20, 2023
Hi Robert, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍
Pour une première avec vous je n’ai pas une belle expérience je n’ai meme pas encore mon colis et ca fait 1 mois deja… je suis decu je pensais avoir un meilleur service
By Melina G.
Response from West & Willow· Nov 20, 2023
Hi Melina, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.