Fast
Super great customer service helping me change an order to receive a promotion
By Jill M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Super great customer service helping me change an order to receive a promotion
By Jill M.
I just found the ad for West and Willow at 4 am while on Instagram. I thought of my sisters Dog, Prince and what a great photo I had of him. I don’t usually buy on line but they made it simple to upload and do. I’m excited to get the portrait and the coffee mugs are such a cute idea! Thank you for my discount prices for Early Black Friday! Would recommend for gifts to family and friends.
By Aunt B.
The replicas of my daughter’s cats captured their personalities and turned out so cute and fun! She’s going to LOVE it!!
By Shawna P.
so detailed
By alexis H.
Just awesome!
By Morgan S.
Amazing customer service regarding a replacement! Love their products, because they custom illustrate my fur babies.
By Kelly
The dog portraits were amazing. And they came so fast. They are going to make fantastic Christmas presents.
By Jamie M.
I’m disappointed that it’s $10 for shipping. There should be free shipping with orders at least over $50. That’s unreasonable.
By Kelly M.
Response from West & Willow· Nov 20, 2023
Hi Kelly, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.