Easy process to order
Easy process to order. Hopefully it will make it in time for Christmas.
By Lynn P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Easy process to order. Hopefully it will make it in time for Christmas.
By Lynn P.
Very easy user interface
By Andrew S.
I ordered the wrong size, it was 100% my fault, they gave me 30% off so that was nice.
By Alice
Instructions were easy to follow
By Sue D.
Y’all’s customer service it top notch. 10/10
By Ashley G.
There's no way to track your order. I paid for "skip the line". No one will tell me how long it will take to receive my order. Very frustrating. Just tell me WHEN
By Patiently W.
Response from West & Willow· Nov 22, 2023
Hello Cindy, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
It was easy to order and upload photo! I can not wait to see my phone case!
By Melanie H.
It was very easy to purchase. I’m hoping it comes out beautifully
By Holly K.