This is my second purchase
This is my second purchase , so happy with the first, I am having a hard time saving them for Christmas!!!
By Wendy E.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
This is my second purchase , so happy with the first, I am having a hard time saving them for Christmas!!!
By Wendy E.
Great product and easy site to navigate. Little too heavy on the constant contact and retargeting. Also, would like to see the finished product before it arrives.
By GW
Response from West & Willow· Nov 23, 2023
Hi Gerald, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. Guaranteed that we have extremely talented designers who will bring out the best in your pet. 👍🏼
Incredible customer service and the picture was just perfect! Highly recommended!
By Trent C.
I would have liked to have been able to be more specific in my descriptions. I love this idea. I'm just a bit nervous about if they'll come out the way I wanted given no options to explain or know if I want is possible.
By Vicky
Response from West & Willow· Nov 23, 2023
Hi Vicky, Thank you so much for entrusting us with your pet's portrait! Guaranteed, we have extremely talented designers who will bring out the best in your pet. 👍🏼
I cannot wait to see the finish product!!!
By Tammi C.
It was very difficult to place this order online. I had to complete over and over. By the time I finally was able to go all the way through, the prices on the mugs had shot up! Very frustrated.
By AME
Response from West & Willow· Nov 23, 2023
Hello Amber, We are very sorry for the confusion. Upon checking your order, you already applied the "Mug Bundle" to your order.
Wonderful customer service and products
By Carol C.
Your site was very easy
By Judith D.