I do not have the finished product
I do not have the finished product. But your customer service team is amazing !
By BONNIE
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
I do not have the finished product. But your customer service team is amazing !
By BONNIE
The photo you put on the picture is not the picture I sent you. I sent you a photo of an old, overweight dog. You printed a dog that looks like a puppy, no where near what he looked like. Why did you not send me a proof first? I can't give this to the family, a total waste of money.
By Pam
Response from West & Willow· Nov 23, 2023
Hello Pamela, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Pet portrait came out beautifully! Sent it as a gift to my brother and sister-in-law and they both loved it. Excellent customer service.
By Maria
Great company, great products! I ordered a portrait of my dog and I couldn’t be happier! It came out absolutely perfect; I can’t wait to give it to my husband for Christmas! I also ordered the phone case and I love that too! Thank you thank you :)
By Margaret B.
Such great work and wonderful response time to my question!
By Mary
The color was not quite right on my pet and they worked with me to get it right! I appreciate the excellent customer service! Highly recommend!!
By Kelly L.
Shipped a lot faster than I would have thought!
By Sami B.
Had a small hiccup with my order. They went above and beyond to help me get it straightened out. Emails were answered so quickly and super helpful. Will definitely order again.
By Amy H.