Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
West & WillowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
i did not get my digital copy of the picture i received
By Grace R.
Response from West & Willow· Sep 3, 2024
Hello Grace, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
It came out amazing and perfect. Considering getting one for myself
By Christian R.
I have received no updates on my order and was immediately charged
By Angela S.
Response from West & Willow· Sep 3, 2024
Hi Angela, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
I’ve order three items from West and Willow and had a very small issue with one. I received.a brand new one fast and easy. And I am very happy. Thank you team!
By Tinell M.
Love these portraits. I’ve ordered 7 because they are not only aesthetic but resonate good vibes and make my fur baby become pop-art. Order!!!
By Tracie H.
I had an amazing experience with West & Willow! My package arrived very quickly!
By Kaylee M.
My photo really came to life. I lost my boy about 2 weeks ago and this photo was spot on to perfection!❤️
By Makayla O.
My dogs “pic” was wrong.
By Jp
Response from West & Willow· Aug 23, 2024
Hi Julie, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
