Love my portrait!
I love my portrait. It really captures my pet’s personality. It was easy to order and arrived on time. I will order another for my son as a gift!
By Campanella C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
I love my portrait. It really captures my pet’s personality. It was easy to order and arrived on time. I will order another for my son as a gift!
By Campanella C.
I love my picture I got!
By Maraxtin P.
Amazing product. Love how it came out!
By Matthew
Customer service is next level amazing. I ordered four prints and one arrived looking “off” - not quite the quality of the other three. Camille worked with me via email to troubleshoot the image issues and get the set completed. I’m definitely planning gifts for my all dog mom friends.
By amy H.
The picture I received did not look like my dog
By Courtney R.
Response from West & Willow· Sep 10, 2024
Hi Courtney, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Amazing work- I love it so much! Looks just like my doggos! Would 100% recommend!
By Kristen L.
due to a small mistake my order was immediately replaced - amazing customer service !
By customer
I wanted to love this so much. But the quality of my dog’s face is really poor compared to the clothing. It doesn’t look realistic at all.
By Mary S.
Response from West & Willow· Sep 3, 2024
Hi Mary, We hate to hear that the quality of your order was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.