Great product and service!
The photo was beautiful and a way to honor our beloved pups that have passed over the rainbow bridge.
By Julie C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
The photo was beautiful and a way to honor our beloved pups that have passed over the rainbow bridge.
By Julie C.
Very dissappointed. Took way longer to ship than what I was gaureeteed.
By NA
Response from West & Willow· Jul 1, 2025
Hello, We’re really sorry to hear you were disappointed. We’ve looked into your order, and it was delivered within our estimated delivery window, but we understand it may have felt longer than expected. Thank you for your feedback. We truly appreciate it.
This is a great company with talented artists. Their customer service goes above and beyond.
By Vicki S.
Disappointed. Just not what I expected. Also have not received the digital file.
By Holly
Quick delivery. Great representation of the photo. I do wish it was positioned higher so there was less empty space in the middle. Otherwise I’m very pleased with my purchase
By Ilse M.
Very easy to order and fast shipping. This is my second order from them
By Taylor S.
Amazing costumer service and the portrait is beautiful
By Malgorzata R.
Absolute perfection! Looks better than I could have imagined! Love it!
By Laura M B.