Easy process, amazing results!
It was such an easy process of uploading a photo and then waiting for the package to arrive. I teared up when I opened it, West and Willow did such an amazing job capturing the beauty of my fur babies 🐾💕
By Holly C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
18,273 reviews
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It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
It was such an easy process of uploading a photo and then waiting for the package to arrive. I teared up when I opened it, West and Willow did such an amazing job capturing the beauty of my fur babies 🐾💕
By Holly C.
Bought this gift for a friend. Love how the portrait turned out!
By CATHERINE
I still have not received my photo of my dog Evo. I have placed 2 requests and I get a random response that a package was delivered. This is true but you have sent 2 of the same items and I am still missing 1 item. There has been no customer service follow up. Really disappointed and frustrating
By April
Efficiency of product being delivered.
By Donna D.
I bought this as a gift for mothers day and it was of my mom’s companion of 17 years who we recently lost. It came out beautiful and it is like we are looking at her again. Loved it so much
By Jessy G.
Bought these for my mom of her past & present pets they all came out amazing she loves them so much
By Krisztina T.
Honestly, the artwork was liked by some of my family members but for me I did not get the option to see which design might be best for my dog that passed away. It took a whole month for me to receive any notice or answer and all I got was a second confirmation after I tried to inquire what was taking so long, I also paid for the painting to be a priority as well. Everything was disappointing and people should think twice before ordering from here as it was definitely a lot of money spent.
By Leena C.
Coffee mug made the photo really small which made it muddled, name text was also very smsll
By Stacy C.