Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
263 reviews
WelltorySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welltory is a leading health and wellness app trusted by over 12 million people worldwide. Founded in 2016 and based in Redwood City, California, Welltory helps you understand your body through science-backed insights and AI-powered data analysis.With Welltory, you can track heart health, stress, energy, sleep, workouts, screen time, and more — all in one place. The app adapts to your lifestyle to give you personalized recommendations for better health, more energy, and less stress.Our mission is simple: make it easier for anyone to live healthier, feel better, and understand what their body really needs.
Welltory (welltory.com) has 263 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
263 approved reviews, newest moderated first
If I paid for the app, I shouldn't have to look at a nag screen constantly.
By Kim H.
Response from Welltory· Aug 31, 2026
We understand your frustration. If you’ve paid for Welltory, you shouldn’t be repeatedly interrupted by upgrade prompts. Please send us a report via Menu → scroll down → Report a problem and attach a screenshot of the screen you’re seeing. We’ll investigate why it keeps appearing.
I purchased the year-long subscription after a scary heart health event, and it turned out to be a wise decision. I get detailed information every day about how my body is doing. I used to rely only on listening to my body — now I still do that, but I also have scientific data to help me better understand how I’m feeling and find ways to improve.
By Bill M.
Response from Welltory· Aug 27, 2026
Thank you for sharing your experience. We’re so glad Welltory helps you better understand what your body is telling you and gives you useful data to support that awareness. It means a lot to know the app has become a valuable part of your daily routine. We wish you continued progress and good health.
I gave the app a spin with 50% discount, found I did not use it as much as thought. I didn't remember auto-renewal and was alerted by credit card when it auto renewed. Within 24 hrs I contacted Welltory and exchanged emails with Megan. Megan said I was within a 48 hr window and that she would initiate a refund. I waited the week and checked back after not seeing refund. Now Megan says she did not say what I have in writing from here email and today being day 9 is outside their 48 hr window. I called her on it and she has been gaslighting me since. I strongly recommend not using this untrustworthy vendor, if you can't trust them financially, how can you trust their app? I'd give them a zero star rating if I could. Good luck if you use them.
By John Van Der H.
Response from Welltory· Aug 24, 2026
We’re very sorry this situation has left you feeling this way. We’d like to review the entire conversation, double-check what happened, and help resolve the issue. Please send us a bug report from the app via Menu → scroll down → Report a problem. At the beginning of your message, write “For Alla from John Van Der Harst (Trustpilot)” so we can identify your case immediately. We’ll carefully review all the previous correspondence and payment details and do our best to help.
I’ve used this software for just over a year. I’ve found that it’s a great way to keep me motivated to keep moving. While it does keep me on track, I’m confused by some of the daily goals, as they seem contradictory. As an example, after several days of hard (for me, a 68 year old woman) exercising, my goal is no exercise (take a day off!), but the calorie goal is still elevated. I have to exercise in order to reach that goal. I did renew for another year, although it was difficult to navigate to the site and figure out the auto- renewal date…a warning and link would be useful. Also, the constant pop-ups suggesting a lifetime subscription are annoying.
By Catherine W.
Response from Welltory· Aug 24, 2026
Thank you for using Welltory for over a year and for renewing. The Exercise and Move goals are separate: a zero Exercise goal means avoiding intentional cardio, while you can reach Move calories through light everyday activity and shouldn’t need a hard workout. If the calorie target seems unusually high, please send us a bug report with screenshots (Menu → scroll down → Report a problem). We also appreciate your feedback about making the renewal date easier to find. To disable lifetime offers, go to Menu → Settings → Promo → Special offers. If the issue continues afterward, please send us a bug report so we can investigate.
Sleep not recorded correctly and no longer allows correcting. Some other issues of health alerts that dont corospond with deeper data. Work in progress. Also these experience reports not pointing at correct path, not facebook or google.
By Samuel C.
Response from Welltory· Aug 24, 2026
We’re sorry for these issues. Sleep data comes from your connected source, so you may need to make corrections there. The conflicting health alerts and incorrect links require a closer look. Please send a report via Menu → scroll down → Report a problem, with screenshots and dates, and we’ll investigate.
I’m really impressed with their trying to make health data understandable. I’m not impressed with the assistance to understand as it seems to be a mixture of solid info juxtaposed with assumptions re clinical savvy. Whoop, Welltory, sleep cycle and even apple health are all trying to help but I don’t find any really land for someone wanting to learn but with no clinical background. It’s all very frustrating but I keep trying and persevering.
By Andrew L.
Response from Welltory· Aug 20, 2026
Thank you for this thoughtful feedback. We’re glad Welltory makes some health data more approachable, but we agree users shouldn’t need a clinical background to understand their results. Presenting complex health information clearly without oversimplifying it is difficult, and your review shows where we still have work to do. We’ll share your comments with our product and content teams as we continue improving explanations and guidance. If a particular metric or report is unclear, please check https://help.welltory.com/. We appreciate your patience and perseverance.
This app truly helped me narrow down where a lot of my stressors were actually stemming from. I mean I kinda of already knew, but to see that, VS my sleep etc…. It really put a lot of things in perspective for me. I love the whole set up and the insanely precise accuracy while working out. Highly recommend.
By Brandi J.
Response from Welltory· Aug 19, 2026
What you described is exactly the kind of insight that data can make surprisingly powerful: sometimes you already sense what’s affecting you, but seeing it reflected alongside sleep, stress, and workouts makes the pattern much harder to dismiss. We’re especially glad the workout tracking has felt precise for you. It sounds like Welltory helped turn a vague feeling into something more concrete and useful — and that means a lot to us.
Despite many emails and messages to Welltory within the last 2 weeks regarding wanting to cancel my subscription and get a refund has not been cancelled and refunded. Very poor responses. When trying to cancel it goes to a prompt asking for input as to why. I’ve filled this out but it does not cancel my account. It’s convenient for them not to handle this over the phone and continue to drag it out so I’ll give up. The emails suggest I have other email accounts I used or Google,Apple…and so continue stalling with no answers …
By Boomerang
Response from Welltory· Aug 18, 2026
We’re very sorry for the frustration and understand why this experience has felt unnecessarily difficult. Please be assured that we never intentionally delay cancellation or refund requests, because resolving user concerns is extremely important to us. For security reasons, we cannot process requests or disclose account details when someone contacts us from an email address that is not linked to the relevant Welltory account. If you wrote to us from a different email than the one used to create your Premium account and purchase the subscription, we won’t be able to locate or change that subscription. This is why our team has been asking you to contact us from the correct account or confirm whether you used another email, Google, or Apple to sign in. Please note that we don’t currently offer phone support. Our support team assists users through the Welltory app and by email, as these channels allow us to verify account ownership securely and properly investigate each request. The simplest way to proceed is to sign in to your Premium account and send us a report directly from the app via Menu → scroll down → Report a problem → Send. Please begin your message with “For Alla” so we can locate your case, review everything carefully, and help you as quickly as possible. Thank you for your understanding.
