Excellent
Excellent . Very quick
By Allan F.
Response from WellBefore· Jul 21, 2026
Hi, thank you so much for the kind words! We're glad to hear everything went smoothly and quickly for you. We look forward to serving you again!
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
9,926 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Excellent . Very quick
By Allan F.
Response from WellBefore· Jul 21, 2026
Hi, thank you so much for the kind words! We're glad to hear everything went smoothly and quickly for you. We look forward to serving you again!
Didn't actually receive the package. I know it's USPS fault, but it's not at mailbox as reported and no where to be seen at house. Really needed those masks and unsure now what to do.
By A
Response from WellBefore· Jul 17, 2026
Hi, we're so sorry to hear your package hasn't arrived. Once a package leaves our facility, it's in the carrier's hands and unfortunately outside of our control, but that doesn't mean we'll leave you without a solution. We want to make this right for you. Please reach out to us directly at [email protected] and we'll work with you to get this resolved as quickly as possible!
This specific mask is the best on the market. I have to wear a mask daily when shopping or going into buildings (immune system compromised) I have a petite face and the adjustable ear loops are perfect. The order was packaged well and received quickly. The price is as expected for these quality masks. Thank you for continuing to offer this type of mask.
By Katt H.
Response from WellBefore· Jul 16, 2026
Thank you so much for your thoughtful review! We're truly grateful for your kind words and are delighted to hear that our Petite Adult N95 Masks with adjustable ear loops have been such a great fit for you. Knowing that they provide the comfort, fit, and protection you need means a great deal to us, especially given how important reliable masks are for your daily routine. We're also glad your order arrived quickly and was packaged well. Thank you for your trust and support—we're honored to continue providing products you can rely on. Stay safe and take care!
Great customer service. Sajid was very helpful resolving a detail i wanted to change on an upcoming order with short notice before it would process.
By Grace M.
Response from WellBefore· Jul 15, 2026
Hi, thank you so much for the wonderful feedback! We're thrilled to hear that Sajid was able to help you sort things out quickly. We look forward to serving you again!
Brilliant and appreciative service Cannot fault prompt reply
By Mike W.
Response from WellBefore· Jul 9, 2026
Thank you so much for this wonderful feedback! We're thrilled to hear you had a great experience with our service. We look forward to serving you again!
They have a measuring guide but no size chart, so there's nothing to compare the measurements with; now I'm stuck with a bunch of masks that don't fit due to lacking guidelines. Luckily, because of the mix, I have three that fit, and those that do are nice. HOWEVER, the nose wire started migrating into the mask, which I've never had happen before in all my years of masking...I've only worn one, so I hope this isn't an issue with all of them...The masks are comfortable when they fit, but it's a shame there's no way to figure that out until you've bought them.
By warroyo
Response from WellBefore· Jul 9, 2026
Hi, thank you for your review! Sizing can vary from person to person, and we understand how tricky it can be to find the perfect fit. We're also looking into the nose wire concern you mentioned, as that's not something we'd typically expect. We'll be reaching out to you directly to help you explore some options and find the masks that work best for you. We appreciate your patience and look forward to making this right!
I raised a concern about Wellbefore using generative AI in its instagram ads, and the response I got did not address my concern and sounded AI-generated itself. When I replied to that email, I got no response.
By ML
Response from WellBefore· Jul 9, 2026
Hi there, we’re sorry to hear that our response did not address your concern and that your follow-up went unanswered. We appreciate you bringing this to our attention and are reviewing the communication internally to understand what happened. We take feedback about our communications seriously and appreciate the opportunity to look into this further.
Rugby Blue Gel - love it. My family uses this product frequently, so I try to keep it on hand. Stores in our area seldom stock this item, so I was glad to find it on line at a reasonable price through WellBefore. Ordering from WellBefore was easy and convenient. Their website is nice and they offer a variety of product. They also offer auto delivery, which is a bonus. The order was promptly acknowledged and shipped. I received my package within a week. I gave a 4 star rating because there was a slight mishap where one of the caps popped off the jar during shipment. Customer Service was notified of the issue. Their response was immediate. I found them friendly, helpful and accommodating.
By Jill
Response from WellBefore· Jul 9, 2026
Thank you so much for taking the time to share your experience with us! We truly appreciate your thoughtful feedback and your support. It helps us continue improving both our products and service. We look forward to serving you again in the future!