Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
186 reviews
WellaWhiteSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellaWhite makes at-home dental care products designed to help keep your teeth clean and your smile bright. The range covers everyday oral hygiene and cosmetic whitening, so you can build a complete routine at home.The WellaWhite lineup includes four products. The Electric Toothbrush offers multiple adjustable cleaning modes, including gentler settings for sensitive teeth and gums, and is rechargeable and easy to pack for travel. The Water Flosser uses a stream of water to clean between teeth and along the gumline, with adjustable pressure levels, quiet operation, and a cordless, rechargeable design that’s handy for braces and on-the-go use. For whitening, the Teeth Whitening Kit offers short at-home sessions of around 15 minutes that you can do while going about your day, and the Teeth Whitening Foam provides an easy way to help lift everyday surface stains from coffee, tea, and other foods.WellaWhite products are designed with sensitive teeth in mind and are simple to use as part of your daily routine. They work best alongside regular brushing and flossing, and are not a replacement for routine dental checkups.
WellaWhite (wellawhite.com) has 186 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
186 approved reviews, newest moderated first
Had difficulty understanding directions to press button 3 times for red and blue light to work correctly. I believe you need 3rd press for red/blue light combination to whiten teeth! Regards Steve.
By Steve M.
Wish I had read the reviews before making an early morning purchase on my phone. Did not realise also I was dealing with their American branch not Australia. Yes, like others, my order was increased by 3 extra tooth brushes. Contacted them within an hour to cancel the order. They got straight back to me and now I am waiting to see the outcome. Not hopeful of a positive outcome. P.S. Their claim of returning within 30 days if not satisfied is rubbish as I have now been informed that my incorrect order are personal products and for hygene reseaons can not be returned . AVOID THIS COMPANY
By Christine T.
Response from WellaWhite· Apr 24, 2026
Hello Christine, Thank you for sharing your feedback. For clarity, all charges including currency are displayed before an order is finalized. No upgrades or add-ons are ever added automatically to any order. All product selections must be actively chosen and authorized by the customer before checkout is completed. That said, we are eager to review your case and get to the bottom of the situation. We have assigned an agent to contact and assist you accordingly. Please make sure to check your email inbox. Let's keep in touch, Britney from WellaWhite
Liked: That on the third attempt a Customer Service Agent gave me a perfect answer to my questions, thank you Zia! (see below) Disliked: The Instruction Manual, one of the worst I have seen. Zia's answer! To ensure you have the correct information for your device, here is the list of the six cleaning modes as they are typically arranged on the interface, ordered from the top (closest to the power button) to the bottom of the brush: Clean (Top/Position 1): The primary mode for everyday, effective plaque removal. White (Position 2): A high-frequency mode designed to polish the surface of the teeth and help remove surface stains for a brighter smile. Sensitive (Position 3): A lower-intensity, gentler vibration mode ideal for those with sensitive teeth or gums. Gum Care (Position 4): Features a varied pulse pattern designed to gently massage and stimulate the gum tissue. Polish (Position 5): A high-frequency mode intended for a final brightening touch to give teeth an extra smooth feel. Deep Clean (Bottom/Position 6): An intense, high-power mode that alternates intensity for a thorough, professional-level cleaning experience. You can cycle through these modes by pressing the power button repeatedly while the brush is active; the corresponding indicator light on the handle will illuminate to show you which mode is currently selected.
By Colin K.
Response from WellaWhite· Apr 19, 2026
Hello Colin, Thank you for taking the time to share your detailed feedback regarding your experience. We’re pleased to know that our Customer Service Agent was able to provide clear and helpful guidance.Your comments about the instruction manual are also noted and feedback like yours helps guide improvements to make instructions more straightforward and effective. If you have any additional questions or need further assistance, our support team remains available to help, just email us at [email protected]. Thank you again for your input and for choosing our product. Best regards, Britney from WellaWhite
Erst über die Homepage war es möglich, Kontakt zu aufzunehmen und meine Reklamation an WellaWhite zu senden. Die an die vorherigen Kontaktadressen verschickte Mails wurden durch WellaWhite abgewiesen. Schon beim Auspacken der Ware war zu erkennen, dass das Gehäuse des Etuis zerkratzt und das Scharnier Oberteil/Unterteil defekt ist und sich nicht schließen lässt. Selbst die elektrische Zahnbürste war von minderwertiger Qualität. Auf den defekten Artikel gehen Sie nicht ein. Ein Retourenschein wird abgelehnt, somit habe ich bei PayPal den Käuferschutz eingeschaltet. WellaWhite schreibt dazu: Leider können wir diese Artikel aufgrund strenger Hygiene- und Sicherheitsbestimmungen nicht zurücknehmen.
By Bodo C.
Response from WellaWhite· Apr 17, 2026
Hallo Bodo, vielen Dank für Ihren Hinweis. Wir sind jederzeit über unsere Kundenservicekanäle erreichbar und beantworten alle Kundenanfragen. In Stoßzeiten kann es etwas länger dauern, bis wir antworten, aber wir lassen unsere Kunden nicht im Stich. Ihre Bedenken bezüglich der Produktqualität sind uns wichtig. Wir möchten mehr über Ihre Erfahrungen mit WellaWhite erfahren und den Rückgabeprozess begleiten, um einen reibungslosen Ablauf zu gewährleisten. Da wir Ihre Bestellung anhand Ihrer Bewertung allein nicht finden konnten, haben wir Ihnen eine separate E-Mail mit der Bitte um weitere Informationen geschickt. Bitte nehmen Sie sich einen Moment Zeit, um Ihren Posteingang zu überprüfen und auf unsere Nachricht zu antworten, damit wir Ihnen schnellstmöglich helfen können. Bleiben wir in Kontakt! Britney von WellaWhite
Yet another Chinese scam I wanted one they charged and sent 2. They don't refund and accept returns. How are these Chinese companies getting away with these bogus companies? Fuming
By Anni W.
Response from WellaWhite· Apr 16, 2026
Hello Anni, While we understand that WellaWhite didn't align with your expectations, we want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place. We want to ensure that you have the support you need, and we're eager to assist you sort this out ASAP. For that, we've assigned an agent to look over your situation and help you accordingly. Please check your inbox for further assistance. Best regards, Britney from WellaWhite
This company is a bad joke. They have tried just about everything imaginable to avoid the need to refund an unopened and thus unused product. The so-called customer service team continues to send the unapplicable responses to my emails as a most robotic way. They will do anything to avoid providing a return address so that I can send the tooth flossers back to them for a refund. This truly has the markins of a scam and there are many similar products that come from honorable organizations. DO NOT DEAL WITH THIS COMPANY for your own benefit and piece of mind.
By Mike D.
Response from WellaWhite· Apr 15, 2026
Hello Mike, Thank you for bringing this to our attention. All returns are processed in accordance with our return policy. To make sure that everything goes smoothly, your case has been escalated, and an agent will be in touch shortly. Please keep an eye on your inbox for our follow-up. Kind regards, Britney from WellaWhite
I ordered a toothbrush and replacement heads in error, swiftly notified customer service by email to cancel, to be told already been dispatched! I was then advised not to worry i had 30 days to return. On checking my bank, i had been charged for 2 toothbrushes. When i received them and asked to return i was advised i could not for health and hygiene reasons. Boxes are unopened and this was not stated to me in previous correspondance. Surely something has to be done about this company, again over £100 down the drain!
By Mrs Eileen M.
Response from WellaWhite· Apr 16, 2026
Hello Eileen, Thank you for your feedback. The experience you described is certainly not what we strive to provide for our customers. Our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped. We would be more than happy to review your case and oversee the return process to ensure everything proceeds smoothly. It has been escalated to our support team, and an agent will be in touch shortly to discuss the next steps with you. Please check your inbox whenever you have a moment. Best regards, Britney from WellaWhite
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By Troy P.
