Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
186 reviews
WellaWhiteSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellaWhite makes at-home dental care products designed to help keep your teeth clean and your smile bright. The range covers everyday oral hygiene and cosmetic whitening, so you can build a complete routine at home.The WellaWhite lineup includes four products. The Electric Toothbrush offers multiple adjustable cleaning modes, including gentler settings for sensitive teeth and gums, and is rechargeable and easy to pack for travel. The Water Flosser uses a stream of water to clean between teeth and along the gumline, with adjustable pressure levels, quiet operation, and a cordless, rechargeable design that’s handy for braces and on-the-go use. For whitening, the Teeth Whitening Kit offers short at-home sessions of around 15 minutes that you can do while going about your day, and the Teeth Whitening Foam provides an easy way to help lift everyday surface stains from coffee, tea, and other foods.WellaWhite products are designed with sensitive teeth in mind and are simple to use as part of your daily routine. They work best alongside regular brushing and flossing, and are not a replacement for routine dental checkups.
WellaWhite (wellawhite.com) has 186 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
186 approved reviews, newest moderated first
Wellawhite is totally unethical. I mistakenly used the wrong credit card to purchase the device. In less than 5 minutes I contacted Wellawhite's customer service and was told I could not cancel the order! I was told 'No problem, you will be able to return the product, easy peasy" No I have been getting the runaround for days.
By Lorraine B.
Well wellawhite did eventually reimburse my money and cancel shipment. Headache though!
By Gordon W.
I'm not often taken for a ride but I have been foolish this time. Taken in my what appeared to be an independent review suggesting Wellawhite is the no. 1 water flosser in the UK. It's my opinion that this is not a genuine review but an advertisement in disguise. Like others I also received an un-named product that doesn't look anything like the flosser I paid for. It does work but there are no proper instructions and takes ages to work out how it does. I believe the product I received is worth a fraction of the price I paid. Their customer help line is 'manned' by a robot that ignores questions and is based somewhere in the time zone GMT +3. Can't find anything about Wellawhite. My advice is go to a reputable review and choose accordingly from a known company.
By Carole
I did have to send the product back as i couldn’t get it to work which may have been something i was doing wrong. However I phoned the UK help number supplied with the water pick and spoke to someone very quickly (Nile was her name) who was very polite and professional on the phone. I sent the product back as per the instructions and got a full refund very quickly. I cannot fault their customer service and would happily deal with this company again.
By Tony C.
Bought a wella white water flosser and received some piece of generic crap with no branding on the box. And shock of shocks, it’s doesn’t even work when I start the press button. No emails from them so no way of contacting to request a return. Don’t waste your money
By Kara W.
A TOTAL SCAM!! Do not buy!!
By Janet G.
I am another scammed buyer - really upset as just cannot get through to anyone to sort out the product that I received which was not what I ordered
By Lynda C.
This is a scam website. It’s obviously urging people to buy their “sold out” products and the discount of 70% also runs out after 10 mins of visiting this website - all just absolute lies to force the buyer into quick, thoughtless action. In the end you’ll find that the customer service is just an AI tool, the telephone number can never be reached and they’ll steal money from you in the hundreds and there is no way of getting them back.
By Roba D.
