Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
186 reviews
WellaWhiteSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellaWhite makes at-home dental care products designed to help keep your teeth clean and your smile bright. The range covers everyday oral hygiene and cosmetic whitening, so you can build a complete routine at home.The WellaWhite lineup includes four products. The Electric Toothbrush offers multiple adjustable cleaning modes, including gentler settings for sensitive teeth and gums, and is rechargeable and easy to pack for travel. The Water Flosser uses a stream of water to clean between teeth and along the gumline, with adjustable pressure levels, quiet operation, and a cordless, rechargeable design that’s handy for braces and on-the-go use. For whitening, the Teeth Whitening Kit offers short at-home sessions of around 15 minutes that you can do while going about your day, and the Teeth Whitening Foam provides an easy way to help lift everyday surface stains from coffee, tea, and other foods.WellaWhite products are designed with sensitive teeth in mind and are simple to use as part of your daily routine. They work best alongside regular brushing and flossing, and are not a replacement for routine dental checkups.
WellaWhite (wellawhite.com) has 186 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
186 approved reviews, newest moderated first
What a load of rubbish! DO NOT ORDER! Overpriced toothbrush that you can buy on Shein or AliExpress for £3! I wasted £45 on a 'electric toothbrush' for the brush head to not even move! It's basically a manual toothbrush. Please save your money.
By Jessica C.
These are scammers I have returned my order for a refund, providing tracking return number and photos of the items but I’m still waiting for my refund Please do not use this company 😡
By Mrs A.
Ordered the brush but is didn’t arrive and communicating with the company non existence. The payment compromised my card. Do not recommend
By Sheryl M.
If there was a minus 100 I would tick it. What a scam - I wanted 2 toothbrushes they sent 5. I contacted them immediately to cancel but was told my order has to be despatched within an hour and was already on it's way. Numerous emails later - every time I replied to their 'customer service' I was informed as I hadn't replied it was closed, they even attached my reply! I am going to contact my credit card tomorrow. The reviews I read were good, I feel such an idiot being taken in.
By VALERIE
The Wellawhite toothbrush sucks. Worked ok for a few weeks. Now the start button won't work. Leave it on the counter and come back to find it has danced around on its own. Don't bother with this. Back to Oral B.
By Jeff B.
IF YOU ARE READING THIS WITH CONCERNS ABOUT AN ORDER YOU PLACED WITH WELLAWHITE BEING DUPLICATED 2-5 TIMES, THEN YOU TOO MAY HAVE BEEN SCAMMED... (SEE OTHER 1-STAR REVIEWS) I ordered one water flosser and was charged twice. Luckily I paid with PayPal and reported the scam through PayPal and my bank's fraud's department that is supposed to reimburse PayPal. I have cancelled the order and demanded both deductions are refunded into my PayPal account. Thanks to the others who have left reviews here on TrustPilot in relation to Wellawhite did I realise that I have been scammed in exactly the same way. Also AFTER I was transferred back from PayPal the company kept trying to add additional products for additional costs to the order. Generally this is done, if at all, BEFORE the transaction for payment is authorised. Like others who have reported on Trust Pilot below, it became apparent that I was charged twice. I immediately contacted the company without reply. Within minutes they sent an automatic email message saying that the product is undergoing qualty control. Then within minutes thereafter I received another email saying the product has been sent OUTSIDE THEIR BUSINESS/POSTAL hours. TWICE !! CHARGING ME TWICE for the one order. I googled Wellawhite "America's No.1 Dental Company' and found them to have an Eastern European address and also known as "UAB Commercecore, Savanorių pr. 363, Kaunas, Lithuania". LITHUANIA where SCAMS ARE PROLIFIC! Then here on TrustPilot. It appears they go by other names including Getcamtrix, Wellawhite, Commerce Core UAB and I suspect others.... It's now in the hands of PayPal, my bank's frauds department and potentially the police to sort out. Needless to say, it has caused me so much time throughout the entire night, as it's so much money. I am so grateful for everyone's reviews on Wellawhite here on TrustPilot that allowed me to quickly realise I was scammed in exactly the same way and take immediate action. I found WELLAWHITE by doing a goggle search on "best dental water flossers in Australia" It appears this article may be fraudulent too, as well as the positive reviews. I do NOT trust the other positive reviews. I believe they are all fake. If there is a change in the outcome I will update this review. UPDATE: At approx. 10pm (GMT) 13 November 2024 (5am (AWST) 14 November 2024 - my local time) I sent "support@getcamtrix dot com" (this is their email that identifies them to PayPal) the following email: "I have contacted PayPal and initiated a complaint. The bank's frauds department set to reimburse PayPal for the above transactions are copied into this email, so they may also deal directly with PayPal in relation your refund and report your conduct to the relevant Police as they deem necessary. I AM ONTO YOUR SCAMS. I have taken screenshots from TrustPilot showing how Getcamtrix and Wellawhite and Commerce Core UAB etc are scamming people, exactly as you did me. (SEE TRUSTPILOT REVIEWS ATTACHED) I have already sent 'you' an email cancelling the order to (**my name, suburb and country**). I do NOT accept that the order was shipped within minutes of its placement AND outside business hours. Another automatic email scam. (SEE TRUSTPILOT REVIEWS ATTACHED) Any order that you attempt to send will be rejected. The above noted PayPal transactions totaling $216.96 AUD MUST be IMMEDIATELY REFUNDED into my PayPal account and NO later than 11.59PM (GMT) 13 November 2024. Provide me and the bank evidence of the refund." RESOLUTION ACHIEVED 12.06AM (GMT) 14 November 2024 with a barrage of emails from Wellawhite plus emails from PayPal advising both transactions were refunded and would take some days to reach my bank. BEFORE THE ABOVE EMAIL I received nothing. I HOPE THIS HELPS
By customer
Same as Kellie in the previous review. Ordered 2 water flossers and have been billed for 5, plus warranty charge. I advised them within 10 minutes that there was an error and I wish to cancel the order. First response from customer service had nothing to do with my request. Second request was advised that it was too late that the order had already been dispatched. 20 minutes?? very unlikely. Once I receive the parcel will be going right back. Foolishness.. just lost a sale on two items and pissed off a consumer for life. Never again Wellawhite
By Carmela A.
DO NOT TOUCH THIS PRODUCT. I ordered 2 of these and to get to the checkout you have to go through 8 separate process to get to the end. These processes are them trying to sell you add ons. When I process my 2 and the payment went through it had changed my order to 5. I did not order 5, I have no use for 5. I contacted them immediately and they told me there was nothing they could do cause my order was already dispatched. Yea right, you packed and dispatched in in less than 20 minutes. This is a complete con company with fake reviews.
By Kellie S.
