WebEyeCareReviews of webeyecare.com

I ordered contacts through this company at the end of January.I still have not received my contacts and still no response what so ever from the company on how to correct their error. At this point, i want my full refund but the company won't even bother to respond.

I found really good prices on contacts at google shopping but when I clicked through, added the items to my cart and went to checkout they tried to add an $87 fee.

I am a returning customer. I went straight to Webeye care website to order acuvue Oasis for Astigmatism and I pay $30.99 per box (I bought 4 boxes) plus $12.95 shipping. A few days later I happened to look around online to find out that if I search for Acuvue Oasis, Webeye Care is selling it for $23.20 per box plus free shipping. So basically I paid $44.11 more. I called customer service hoping I can cancel the order or get refund due to my finding, the customer service rep I spoke to said the $23.20 per box plus free shipping is for new customer only. I told her it does not say that on the website but she does not care and she told me I cannot cancel my order since it has been in the process of shipping. I will not buy from Webeye care again.

I ordered the contacts I usually order and I received the multifocal contacts. Very upsetting to have spent 90$ for contacts that aren't the ones I ordered

Horrible customer service. I place an order and included a copy of my prescription, I received a confirmation email 2 days later stating my prescription had been verified and my contacts would ship soon and I would receive a tracking number. Eight days later I hadn't heard anything in regards to my order so I emailed them to ask the status of my shipment, they informed my there was a discrepancy in my order so it was canceled. They never contacted me about the issue, nor did they refund my money when they canceled the order. I immediately asked for a refund which they did not do, I had to contact them again thru live chat at which time they verified that no refund was in process. Now I'm 11 days out from ordering and I have to start over with another company, Bridget is incompetent to say the least.

First, they put a lower price on the lenses just to compensate it on handling and shipping costs. Second, they sell a "1-day delivery" that takes 4 days. Third, when you call complaining, the attendant is rude and doesn't solve your problem. Terrible, I'm definitely not coming back.

don't even do it , worst customer service, 4 weeks for shipping. if u ask to talk to a manager , they just pass u to the girl sitting next to that person and says the something as her friend with a attitude.

I went to check out after seeing a good deal on contacts that included free shipping. First a five dollar processing fee was added, I don't love surprise fees but was willing to pay the extra five dollars for a good deal on contacts. I want to check out with PayPal and received the total price but when I went to fill in my prescribing dr info afterwards there was $13 for the cheapest shipping option also added. That means for two boxes of contacts they would charge me a total of $18 for processing and shipping after advertising free shipping. When I try to contact them they kept me on hold for 15 minutes and then said a $200 order was needed for free shipping. I went back to their site to see if I could find where it said this and still did not see that indicated anywhere nor was it indicated on my PayPal check out. I canceled my order but it seemed quite false advertising and a big waste of time