WaterpuppyReviews of waterpuppy.com

Response from Waterpuppy· Jul 15, 2021

Hello Linda, I have checked the order under your name and it was confirmed by USPS to have been delivered on the 12th of July. If this is incorrect, please contact us at [email protected] with your order number and we will be happy to chase this up for you. We will ensure that it arrives! Thank you, The WaterPuppy Team.

Response from Waterpuppy· Jul 15, 2021

Hello Gregory, the order is confirmed to have been delivered on the 8th of July! As you rightly said, it's difficult to review a product you haven't received, but now that you've received it we would love to hear your feedback! Feel free to reach out to us with any questions at [email protected]. Thank you, The WaterPuppy Team.

Response from Waterpuppy· Jul 15, 2021

Hey Sheryl, we are very happy to hear that you and your dog(s) enjoy the life jacket. Thank you for your review and have an amazing (and safe) Summer in the water!

Response from Waterpuppy· Jul 15, 2021

Hello Robert, we did speak extensively on Messenger about this. Unfortunately you ordered the wrong size of the jacket from our website (it seems accidentally). We tried to rectify the situation as best we could, but you were unhappy to pay return shipping (as stated by our policy) and continued to blame us for shipping the wrong size (which didn't happen, we shipped you the one that you ordered). There is still the option to get a replacement, as we lined out to you - but you will need to return the jacket. We will cover the shipping of the new jacket without hesitation. If you ever want to do this, you can message us again via messenger or via email at [email protected]. Thank you, The WaterPuppy Team.

Response from Waterpuppy· Jul 15, 2021

Hello Andrea, we see the order was delivered successfully on July 5th. If there are any issues or further questions, please feel free to contact us at [email protected]. Thank you.

Response from Waterpuppy· Jul 15, 2021

Hello Joleen, we are sorry that the jackets took so long to arrive - USPS took a very long time to handle them initially (due to Covid so they say) - this is not the norm and should you purchase anything from us again, we will personally ensure that it arrives within 4-7 days - as it should. We are very happy to hear that you and your dogs love the jackets though. Thank you for your review! If you have further questions, please feel free to contact us at [email protected] - we are happy to help! Thank you.