WatchMaxx.comReviews of watchmaxx.com

Still waiting for 1 of 2 shipments. Paid extra for expedited shipping; expected delivery was March 7th and my order still has not shipped. Customer service basically put the blame on me because I ordered a high demand item, didn't offer me exchange or refund, not even refund for the shipping I paid extra for.

I ordered a Movado 1881 Automatic and when I was trying on for the first time the needle scratched the strap. I’m very disappointed and dissatisfied with my order and would never order from this website. I paid for the return and they deducted ~$30 before refunding. Now I’m not even sure if it is authentic or fake. Why would movado design such a thing!

STAY AWAY. The Watchmaxx "promise" and "guarantee" are just words. They do not stand behind the authenticity of their products. I am a collector who purchased a $2k + watch from Watchmaxx. The branded box and packaging was determined to be fake by a 3rd party Authenticator and Watchmaxx did nothing and had no explanation. Watchmaxx customer service is a joke and they will eventually ghost you if you have an issue. I will never buy anything from them again. But if you HAVE to buy a watch from them, do it through ebay where it can be authenticated before you get it.

Order #426514 This was my third purchase from watchmaxx and this time I purchased a Oris diver 65 that I had been following. I see in these reviews that a customer also had an issue with the Oris 65 diver, are these even new watches? My first two watches were Hamiltons and they arrived properly seated and secure as if new. The Oris was not seated and all over the box. The crown was extended to the max and it was wrapped with a tissue and long plastic strip with a bar code on it, it looked terrible. It honestly looked like the watch was returned multiple times, threw in a box and sent to me. I immediately contacted watchmaxx and then later at the end of my work week spoke to Jose about the return. I stated I did not want the watch and expressed why in initial email and asked for a return slip. First I was told i would need to pay a restocking fee and ship back on my own dollar. I stated I purchased through Amazon pay and he corrected himself about restocking fee. He then asked for a picture of watch which I sent. No where does it ask about sending pictures in regarding a return, but I sent one. I am still waiting for a return slip (RMA) from watchmaxx after speaking with Cherry. Honestly I hoped this was going to be my place to shop for watches and had been eyeing a Tudor black bay from them, but no way. I am so disappointed in my experience. Now I am paying for FedEx shipping and insurance to send this back, have lost money on this purchase, very sad for a customer that has had multiple purchases.

My item arrived broken. I called customer service to set up a return. The rep I spoke to spent the first few minutes implying (quite condescendingly) that I didn’t know how to work the watch, even though I had just been to a Tag Heuer Boutique to be shown how to use the watch. Once he heard I had been to a Tag boutique, he insinuated that someone at the boutique broke the watch. It seemed like his mission was to make me feel stupid, but mostly he confirmed every fear I had about buying an expensive watch online, and made me wholeheartedly regret my purchase.

So Per the listing it states that the watch comes with box and papers and with 100% authentic, brand new merchandise, complete with the manufacturer's packaging and a minimum 2-year guarantee. Now when I got the watch it only came with the box and no papers meaning original warranty card which would show the date of the watch and SN. Also the website says minimum 2 year guarantee and then I am now told only 1 year. So this is very misleading and they are no help in trying to resolve this issue.

I was deciding on the purchase of a Bell and Ross BR05, I made a reasonable offer per their request ($200 less than asking sale price). I never received a reply. Next day the price went up approx. $400. Called CS, he actually found the email, said he'll get back to me.... never did. I purchased the watch (different color dial) from a competitor website with awesome CS. I wouldn't recommend these guys. Probably would have paid original asking sale price if they would have replied with a denial on my offer. Also I was a repeat customer, you would think a reply wouldn't have been to much trouble.

Unfortunately, I'm still waiting for my Oris Sixty-Five automatic watch. On 08.12. I ordered the watch from watchmaxx and on 13.12. the delivery reached me. Unfortunately the clock was defective, it ran 5 seconds per minute or 2 hours per day too fast. The return to watchmaxx for repair cost me around 5 hours and 125 euros. On 01/16 I received an email from watchmaxx that the watch was on its way to me again. Unfortunately, that's not true, according to the UPS tracking number, only a label was created but the shipment was not yet handed over to UPS by watchmaxx. Unfortunately, watchmaxx does not respond to my emails, I do not think this is serious behavior on the part of watchmaxx.