WatchMaxx.comReviews of watchmaxx.com

Stay away from this company and extra charges! The company takes advantage of returning the watch even if you send it back untouched. They charged me for their shipping and ridiculous re-stocking of US$70! Also, I paid duty taxes and handling fees to UPS of $350+ in Canada and a shipping fee for returning the watch to them. They are ripping you off.

SCAM. My experience has been a disaster. It took them 30 days to ship the package... which never arrived. When I complained, they told me it would take 20 days for an internal investigation. I’m still without a watch, without my money, and without answers. It’s the closest thing to a scam.

i ordered a watch form them i received a ups package but there was no watch in the box only a fake rolex box with no card or a serial number so my lawyer will be writing to the prosecutor and the Fedreal Trade commission.

Purchased a Tag watch. Fair price for a gray market watch. I had it for a month, pulled the crown out to adjust time and it broke. I emailed them, the crown is not covered under their warranty. They offered to fix it for free using non OEM parts. I agreed to have them fix it, they said 3 months. It has now been 5 months and I have not got the watch back. I have emailed them, and have got the same reply, your watch is still being repaired with no time frame as to when I will see it. Honestly, I saved 1k off the dealer price, I should have just paid for retail and I would have avoided this. This has been an awful experience and Customer service is awful as well

I purchased a Breitling AB0145211G1P3 watch from Watchmaxx.com on 12/02/2024, expecting a brand-new item. I ordered a new AB0145211G1P3 (blue strap) but received an AB0145211G1P1 (brown strap) with a mismatched blue strap. The engraved serial number confirms the model mismatch. The watch’s sticker was altered with a sharpie to falsely match the AB0145211G1P3 model. Missing Warranty/Serial Number Card: The watch came without its original warranty and serial number card. Watchmaxx concealed this in the purchase process. The watch was sealed with tape stating, "ABSOLUTELY NOT RETURNABLE IF REMOVED." I had to break the tape to read the serial number, jeopardizing my ability to return the watch. Breitling confirmed the watch was registered on 07/30/2024, proving it was preowned, despite Watchmaxx’s claims. Despite paying for next-day shipping, the watch was delayed due to an undisclosed "verification process." Watchmaxx swapped components from an AB0145211G1P1 to mimic an AB0145211G1P3. This substitution lowers resale value and affects authenticity. Risky Return Process: Watchmaxx offered a return with no restocking fee if the watch is in "new condition." However, removing the tape to verify the serial number likely disqualifies it as "new," making a return uncertain. The watch’s resale value is significantly lower due to the mismatched strap, altered sticker, and missing documentation. Warning to Other Customers: Watchmaxx engages in misleading practices, including concealing their unauthorized dealer status, altering products, and hiding critical details. Their policies favor the business at the buyer's expense. Exercise caution when purchasing high-value items from this seller. It’s like buying a new blue car, only to have the seller switch parts, alter records, and deliver it without proper documentation. The car’s value is drastically reduced, and the return process is stacked against you.

Do not shop with them in conjunction with Rakuten. This is my second time shopping with them and getting screwed out of cashback. Even if you do everything right, they will refuse to confirm your purchase. Not worth the hassle. Shop elsewhere.

I made a purchase on this page, a quite expensive watch, I also paid 30 dollars for the order to arrive the next day it was ordered, well, today would be the day (it's 3:00pm) and they haven't even sent it yet I needed it for today since I have a trip tomorrow morning, that's why I need it for today, never buy on this page, and they don't respond to emails. Order #556096

Rude and Untrustworthy Bizarre and unreliable watch dealer. Kind of like gas station sushi in Nebraska. High risk Bought a few watches from them. Years later sold two of them. One was fine but the other had fake papers. That watch was an investment piece, now an old discontinued Omega Speedy, got the awful news from multiple dealers.