Quality products at great prices
I recently ordered a stainless steel pot and some really nice serving spoons from Wasserstrom. I was very happy with all of the products and the service I received.
By Judy
Saturday, November 7, 2026 · Customer reviews of US businesses
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297 reviews
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Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.
Wasserstrom (wasserstrom.com) has 297 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
297 approved reviews, newest moderated first
I recently ordered a stainless steel pot and some really nice serving spoons from Wasserstrom. I was very happy with all of the products and the service I received.
By Judy
Received everything I ordered at the best price I could find. Did take a little while to get it though. Had to ship from different places.
By Lucien
Made a mistake on my order. They returned the item with no hassle. They responded quickly to my communications. Joe was great. The correct items were exactly as advertised and a good price. Will be using them again.
By Nick
We were looking for a somewhat unusual sized pie pan, found it at Wasserstrom, ordered and received in a few days. Great service and did I mention, a good quality product that was just what we were looking for. Mark Graham
By mark G.
It was comical to receive one half of a mop broom.....kinda' dopey when it came to those in the packing department. What are you going to do with one half of a broom handle? Ask for the rest of the product, correct? Well, even though there was a mistake in shipping, customer service immediately corrected the error in packing and sent us "the rest of the broom", new head and all. Congratulations fora job well done.
By Danny
Where you say 4 to 5 days delivery...it took almost 10. Never again.
By Stuart
Response from Wasserstrom· Dec 11, 2014
We apologize that we were unable to fulfill your order in the time you expected and for any inconvenience we may have caused. We do our best to indicate the length of time it takes to ship and deliver our products. Occasionally delivery times will increase due to where the inventory is located and the final destination. In the future if you have any questions about the time it takes to fulfill your order or any challenges with your order please contact us at 1-866-634-8927 (M-F 8:00 a.m. to 6:00 p.m. EST) or [email protected] Please let us know if there is anything else we can do to help you.
Friendly and honest staff. Quick delivery of our 220v mixer for use overseas as missionaries.
By Jonathan S.
As a former Lincoln employee I was disappointed that it took over 3 weeks to get a 10" & 12" skillet. When this operation was in Ft. Wayne, this stuff shipped next day.
By Vincent