Warby ParkerReviews of warbyparker.com

I have used WP for many sets of glasses, and their service used to be excellent. Their service is now terrible, and their workmanship and craftsmanship of terrible Quality. After a minor physical insult to my four month old progressives, the one arm of the frame became irreversibly bent. I have worn glasses for five decades and have never broken any. WP will not sell the identical Frame to me and put in the perfectly good - and incredibly expensive lenses - ostensibly because lenses are cut for each unique Frame. Doesn’t say much about the frame-making, but says a lot about the service - there is no attempt to solve this problem. DO NOT USE WP. They are terrible.

I bought online last month and thought it would be hard to pick. They have an app that shows what the glasses look on your face and it was pretty accurate! I got the ones with blue light since I am behind a computer all day and it's working so far. I'll be looking a few others after the holidays!

Have now owned about 4 pairs of Parker glasses. Every single set of lenses have scratched within the first month of purchase. Not even under any significant mis-handling or misuse. And they all develop this weird film over the lenses two, like a portion of the glass itself sheers off or something. Add to this the fact that they need your current lenses to make new ones, meaning if you only have 1 pair of glasses they expect you to send them your current lenses and be blind until you get yours. Unbelievable. Never again.

The frames are beautiful and stylish. I loved the at-home try on. However, the glasses scratch so easily. I had a replacement on my first pair because they scratched, and the replacement pair scratched as well (even though I was being very careful to prevent a scratch a second time) and they would not return the second pair. I’m really disappointed in how easily the lenses scratch and I will not be buying through Warby Parker again. I’ve never had this much of a scratch issue with any other glasses I’ve owned.

I’m not really sure why there are so many bad reviews, I had great experiences with WP both times I used them. They likely don’t ask customers to write about their positive experiences. The try on box is convenient and I found it very hassle free. One time it was getting close to the end of the 7 day period and I simply called to let them know and they noted that and allowed me an extra 3 days. I wasn’t charged at all. Customer service was really helpful to me and I have both pairs of glasses I’ve gotten over the last 3 years. They will even replace your old lenses with new ones in your old WP frames, whether because they are worn/ scratched or because of a new prescription. This does cost money but not as much as frames. 10/10 would recommend.

Warby customer service would not return any emails I sent inquiring about their lense options or questions of insurance providers. I sent multiple emails from both personal and work email. Zero response.

I have ordered 3 pairs of glasses over the period of 2 year's. My most recent pair I had ordered I wasn't in love with so they were sent back, my return was processed in about a week. I recorded a new pair and they came in less then 7 days! Their glasses are great quality, you can't beat the price, and as someone who needs smaller glass frames for my face, they have a great selection for narrow glasses. Their fit is spot on. And their try on home option they offer is super helpful. Overall very satisfied with this company.

Do not buy from Warby Parker. They recently pulled their ads from The Ben Shapiro show cause some left wing lunatic on twitter told them that Mr. Shapiro supported Texas' "Heartbeat Bill". She forced Warby Parker to pull the ad on the show and tweeted back they were not aware. Meaning Warby Parker supports abortion. The killing of a baby. DO NOT BUY FROM THID COMPANY!!!!!