Warby ParkerReviews of warbyparker.com

I ordered contacts days ago. I called to check on when they would arrive. Apparently they had trouble with my credit card and did not place the order. I told the agent how disappointed i was that my contacts were not on the way and why didn't someone reach out to say there was a problem with the card. She said sorry but could see no contact had been made. She tried the card again and it went through just fine. I thought i would give them a try with contact. I will be going back to those who specialize in contacts.

The reasonable cost along with the fantastic customer service make Warby Parker one of my favorite online optical shops.

I’m writing a review after having my Warby Parker glasses for 3 years. I went with Warby Parker because I liked their curated selection of stylish, distinctive glasses and their home try-on program. What I found was that few pairs of glasses are actually available for home try-on. When the ones I’d chosen arrived, none of them seemed to fit my face correctly, so I ended up having to go into a store anyway to ask if I would need narrow frames, which aren’t available for home try-on. The frames they ordered for me in the store didn’t end up being the correct ones, so I had to go back to the store again. When the correct frames finally arrived, they were completely crooked and required a third visit to a store to have them adjusted. In addition to the crookedness, which other people I know have also experienced with Warby Parker glasses, the arms of the glasses stick out way too far behind my ears, so you can’t comfortably rest your head against a pillow without them falling off, which others have also said they experience. Though I paid extra for non-scratch coating and take extremely good care of my glasses (they never leave the house and are always kept in the case), I had to replace the glasses once because they got deep scratches right in the center of the lens, and I’m now getting rid of the replacement pair because they’re all scratched up in the center to the point that it’s hard to see. (I finally asked an associate at Pearle Vision about this, and he said it’s because of the cheap quality of the glasses, which I was surprised to see are from China, not the U.S.) Though I really like the idea of a curated selection of glasses that you can try on at home, especially during the pandemic, I won’t be buying another pair from Warby Parker - they’re more trouble than they’re worth.

As stated by another reviewer, the bad reviews have me stumped. I have had an outstanding experience asking to try 2 sets (5 prs each) of glasses, buying 3, returning 2, exchanging 1. I had difficulty deciding which prescription/glasses would best meet my needs. Every step of the way the service could not have been better. I have always found them to be friendly, knowledgeable and efficient - offering service that made my part easy. Happy camper here - and I love my new specs!

My glasses were supposed to be here yesterday, but they're not even finished. Customer service has no idea why. I'm left to wonder when I'll get my glasses after being told that they would be expedited because I broke my current pair.

Following up on my earlier review. It has now been over a month, Two promised delivery dates have come and gone. At no time did the company take the initiative and contact me after a delivery date was missed. I called them today and they said they should be ready to ship in 3-6 business days. I might have been willing to give them a third chance if they had offered a reasonable discount. The most they would offer is a 15% discount. Pretty pathetic. I cancelled the order. Don’t waste your time. There are lots of places to buy glasses. This company obviously just cares about advertising and marketing to get new customers and not about taking care of them.

I recently made my first purchase of WP last week of December. Out of network for my VSP insurance, total price for my Tatum polycarbonate frames ($95) with progressive, blue light filtering lenses ($250) was $345 before insurance which I thought was a good price. However, after waiting a couple of weeks, I learned my glasses got lost during the handoff to UPS. So, they had to make another pair (another 6 business days) and gave me a $30 credit. This time, the glasses failed the final inspection so another 6 business day delay during which I was given a $50 credit and upgraded to overnight shipping. When the glasses finally arrived, both pair arrived same day. To add insult to injury, neither frames looked like the pair I tried on in the store which were tortoise with flecks of gray to complement my silver hair. One pair had zero gray on the outside of the frame but many on the inside of the frame where no one would ever see. The other pair has one spec of gray on either side, so I kept those and returned the other. If I had purchased the glasses earlier in the year, I would've returned both but I didn't want to lose my 2022 benefits. I will never buy WP ever again.

Not buying again. Really unhappy with the customer service team….